Migrating to Jump Desktop from Desktop Viewer Blew Me Up

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Scotty Davis

OK, so I use three Windows machines with Jump and Connect. So this morning I noticed that TWO of my machines were no longer visible on my old Jump Viewer... looked in the logs and they wee a new version from the machine that was still visible. Thought it might be a connection problem with the old Beta viewer I was using and the new version of Connect, because my phone and my iPad could still see those machines. So I unloaded (uninstalled) Jump Viewer and downloaded the new version Jump Desktop. Well, I'm royally SCREWED. Because now when I launch the new version of JD, it just goes to a screen that says "Almost done! Just add computers to your account!". SCREW THAT, every machine I own is already outfitted with Desktop Connect, and they are all current. I have checked and rechecked my Gmail settings, uninstalled and reinstalled, and I am still hosed. WTF????????

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    Jump Desktop Support (Edited )

    Hi there,

    Sorry you're having trouble:

    1. We released a new update to Jump Desktop Connect that removes support for the old PC Viewer completely. 

    2. The new PC Viewer (aka Jump Desktop for PC) currently doesn't support RDP. We're about to release a new update that will introduce RDP support.

    3. In the meantime, you can access your machines from the new PC Viewer by enabling Fluid Remote Desktop in Jump Desktop Connect. Just connect to the remote machine using iOS and then follow these steps: https://jumpdesktop.com/getfluid . 

    Apologies for the trouble but if you bear with us for a bit, you'll have RDP support back in the PC viewer very soon.

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    Scotty Davis

    That worked. Not perfect, but at least I'm no longer twisting in the wind. Thanks.

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    Scotty Davis

    Sorry for the flame. Been a rough day.

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    Scotty Davis

    OK, guys, is there no clipboard support in Fluid?

     

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    Jump Desktop Support

    There actually is full clipboard sync support. Are you connecting PC to PC?

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    Scotty Davis

    Yup. Can't find any settings that enable clipboard.

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    Scotty Davis

    BTW tried to update my Connect in my remote machine... Norton shitcanned it with a message that says 'This file is not safe'

     

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    Scotty Davis

    Connect is ver 4.9.8 and the blog on the Fluid says your Connect needs to be 5.0 or later... it's working, but when I go to the 'update' tab and it says the 'software is up to date'

     

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    Jump Desktop Support (Edited )

    1. Clipboard should be enabled by default. Which app are your copy pasting from / to ?

    2. Not sure why Norton is flagging it. Here are the Virusscan.net results for the file:

    a. https://www.virustotal.com/en/file/28625a2e7dd9802070a31f190615fc9d7d6eb2d46ea7e8c1e175fb009ea9604d/analysis/1481205311/

    b. https://www.virustotal.com/en/file/28625a2e7dd9802070a31f190615fc9d7d6eb2d46ea7e8c1e175fb009ea9604d/analysis/1481205311/

     

     

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    Scotty Davis

    I didn't actually think there was anything wrong with the file. Just lettin' ya know.

    I can't copy/paste anything at all FROM Fluid TO anywhere else, or copy FROM anywhere else TO Fluid. It was working fine until the Connect update blew me out on JD. So for now I am EMAILING anything I need to get to/from. Very kludge-y.

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    Scotty Davis

    Hello? Did you forget about me?

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    Jump Desktop Support
    1.  4.9.8 automatic updates: We're actually in the process of slowly rolling out the updates so it might take us a couple more days to release full via the auto update mechanism. If you want to download the latest release, visit https://jumpdesktop.com/go and please download from there - it has the latest version posted there (5.0.68).
    2. Regarding copy paste: This might be a Jump Desktop for Windows issue - we're releasing an update soon for the PC Viewer. That said - can you please try to connect via Fluid on your iOS device and see if copy pasting works correctly just so that it'll help us make sure it's not an issue with Fluid itself? 

    Thanks!

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    Gary Giacci

    Thought I was going nuts regarding the old viewer.  Thanks for the clarification.  I find that remote printing is broken in Fluid across the board (ios/windows/android)...I too am having issues with copy and past in Fluid as well

     

    Thanks in advance

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