Phantom Jump Desktop

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Jake Cannon

May 02, 2024 17:11

I remote into my work iMac from my home Macbook pro.

When I come into the office, I work on my work machine locally without any use of Jump Desktop. I make sure to close jump desktop on my home machine before coming into the office.

Why does my work machine continually change its display resolution throughout the day without my doing, along with the audio to be set to jump as if someone is trying to connect to my computer, when I know no one is? 

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  Abdul Ghani Madid May 03, 2024 13:04

  Hi,

  Thank you for reaching out to us.

  When someone connects to your computer using Jump Desktop, it automatically adjusts the remote computer's display resolution to match the screen of the connecting computer. If you wish to turn off this feature:

  For Windows & Mac users:

  1. Right-click on your connection icon in Jump Desktop and select Edit.
  2. In the Display section, ensure that Resolution is set to 'Same as remote computer'.

  Moreover, to verify if someone is connected to your remote machine:

  1. Right-click on the Jump Desktop Connect icon in your menu bar.
  2. Check if there's an indication of someone being connected to your machine through Jump Desktop

  Kindly check the screenshot for additional reference:
  

  Thanks.

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  Maria Kristensen March 03, 2025 11:12

  I have this issue too - I have a laptop at home and an imac at the office, and occasionally need to access the imac from home, usually in emergencies, so I sort of need to keep jump desktop running at all times. 

  However: a couple of times a day, sometimes more, sometimes less, the resolution on the imac changes and it says that a user is connected via jump desktop. But this is when my laptop at home is firmly shut, and I'm working on my imac... When checking who is connected in the connection icon - it says that my imac is connecting to itself.... I can then quit the connection and the displays return to normal, but it is very, very, very annoying to have happening this often! How can I avoid this?

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  Abdul Ghani Madid March 03, 2025 14:03

  Hi Maria,
  
  This issue seems unusual, as your iMac should not be able to connect to itself. Could you please try disconnecting the user currently connected by following the instructions mentioned above?
  
  Mac does support simultaneous independent access of user desktops via a feature called ‘background sessions’.
  Background sessions are initiated when a new local Mac user logs into the Mac while another one is already logged in.
  However, it is important to note that background sessions come with limitations. Features like virtual displays, and audio remoting will not work when a user is logged into a background session.
  
  Thanks

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