Phantom Jump Desktop

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Jake Cannon

May 02, 2024 17:11

I remote into my work iMac from my home Macbook pro.

When I come into the office, I work on my work machine locally without any use of Jump Desktop. I make sure to close jump desktop on my home machine before coming into the office.

Why does my work machine continually change its display resolution throughout the day without my doing, along with the audio to be set to jump as if someone is trying to connect to my computer, when I know no one is? 

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  Abdul Ghani Madid May 03, 2024 13:04

  Hi,

  Thank you for reaching out to us.

  When someone connects to your computer using Jump Desktop, it automatically adjusts the remote computer's display resolution to match the screen of the connecting computer. If you wish to turn off this feature:

  For Windows & Mac users:

  1. Right-click on your connection icon in Jump Desktop and select Edit.
  2. In the Display section, ensure that Resolution is set to 'Same as remote computer'.

  Moreover, to verify if someone is connected to your remote machine:

  1. Right-click on the Jump Desktop Connect icon in your menu bar.
  2. Check if there's an indication of someone being connected to your machine through Jump Desktop

  Kindly check the screenshot for additional reference:
  

  Thanks.

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