WOL not working when running jump desktop from iPhone

I have Jump Desktop installed both in my Mac and in my iPhone.

I have my Mac, the iPhone and a third computer (named PC1) all connected to the same LAN.

I can successfully access PC1 (which is shutdown) when using Jump Desktop in my Mac.

However, if I try to access PC1 (which is shutdown) when using Jump Desktop from my iPhone, the connection fails, that is the iPhone connection will NOT wake PC1, whereas it does wake PC1 if I do it from my Mac.

I can successfully connect to PC1 from my iPhone it PC1 is running.

All there devices are in the same 192.168.1.0 subnet.

Is this the expected behavior? if not, what could I check?

Abdul Ghani Madid August 16, 2024 13:02

Hi, Thank you for reaching out to us.

To help us resolve this issue more efficiently, we kindly ask that you submit a support request along with the Jump Desktop Connect logs. On the remote computer (PC1), please open Jump Desktop Connect, navigate to Settings, and then go to Diagnostics where you will find the Diagnostic Logs. Once there, please attach the ZIP files to your support ticket. Providing these logs will allow us to better understand what is causing the issue, enabling us to assist you more effectively.

Thanks

WOL not working when running jump desktop from iPhone

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