Can't Connect from saved connection

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Rlreetz

September 17, 2024 03:11

My saved connection all of a sudden stopped working. Both the computer I am using and the remote connect computer are Macs.

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  Abdul Ghani Madid September 17, 2024 13:19

  Hi, Thank you for reaching out to us.
  
  Regarding this issue, the workaround is to reset the Jump Desktop Connect settings on the remote Mac you are connecting to.
  If you have access to the remote Mac, please follow these steps:

  1. Open Jump Desktop Connect on the remote Mac.
  2. Click the settings/gear icon in the top right corner.
  3. Select Configuration, then click Reset Settings.

  After resetting the settings, restart the remote Mac. Once it restarts, re-add yourself as a remote access user or rejoin the computer to your team.

  Additionally, I have reviewed and responded to the support ticket you previously submitted regarding this issue.

  
  Thank you

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