Green displays issue after upgrade

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Sean Campbell

October 26, 2024 13:51

I upgraded to Jump 9.0.40, and now when I connect the displays have a green lined overlay and resolution is all screwy.  I can sort of see the remote desktop but can't really click on anything.

I am connecting from Mac to Mac. Home Mac OS is Ventura and Remote Mac OS is Monterrey.  Use Jump Desktop everyday and no issues until I upgraded. 

Thanks.

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• Official comment

  

  Jump Desktop Support October 26, 2024 21:05

  We've released an update on the beta channel (version 9.0.42) with a fix for this issue. Can you please click Jump Desktop -> Check for updates, update and let me know if it fixes the issue?

  Thanks.

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  Jump Desktop Support October 26, 2024 14:00

  Hi Sean,

  Is your home Mac an Intel based Mac? Also, are you connecting using Fluid or VNC?

  There is a known issue with 9.0.40 on Intel based Mac’s when connecting to RDP or VNC connections. We’re working on a fix right now.

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  Sean Campbell October 26, 2024 15:50

  Thanks for you speedy reply.  Yes it is intel based, 2017 iMac.

   

  Im not sure if I am connecting Fluid or VNC, how do I figure that out?  I think I am connecting VNC though. 

  Sounds like I need to uninstall update and go back to previous version. Would you have a link to an earlier version of Jump desktop? 

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  Sean Campbell October 28, 2024 00:56

  Yes - that seemed to resolve my issue. Thanks for all the quick responses to resolve my issues.
  I installed version 9.0.43 btw.

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