Disabled Color Menu

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Danny Yoon

November 04, 2024 18:55

I just updated my client to Version 9.0.45 (90045) and my desktop client is Version 9.0.45 (90045).  My os is Mac Ventura 13.6.7 (22G711)

For some reason the Color Menu is disabled on the client side.  When I look at "Show Fluid Connection Stats" it says:

Target bitrate: 40000kbs

Image Quality: Very High

Color: Unknown

 

I would like to manually change the color settings to see a quality comparison.

 

Thanks in advance!

 

 

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  Abdul Ghani Madid November 05, 2024 13:18

  Hi Danny,

  Thank you for reaching out to us.
  We’ve reviewed our support logs and can confirm that we’ve received your submitted request and have already sent a response addressing your issue.

  Thanks

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  Abdul Ghani Madid November 05, 2024 13:38

  Hi,

  If you’re experiencing an issue where the Color Menu is disabled after updating to the beta version, it’s likely because the Jump Desktop Connect on the host machine (the machine you are connecting to) hasn’t been updated to the beta version.

  To resolve this, please check that Jump Desktop Connect on the host machine is enrolled in the beta program and fully updated.
  You can follow the steps in this help article to ensure it’s set up correctly: https://changelog.jumpdesktop.com/how-to-install-jump-desktop-betas-39lkd2

  
  Thanks

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