Server down?

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Ka Ho Lau

December 29, 2024 06:34

Cant connect since this morning, anyone has the same issue?

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  Jeremybaker December 29, 2024 06:39

  Same here. Even the Status page is not working. (https://jumpdesktop.freshstatus.io/)

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  Ka Ho Lau December 29, 2024 06:41

  Jump Desktop if you are reading this, please fix this asap!

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  Nikola Petrov December 29, 2024 06:51

  I have the same issue, all devices are appearing as offline.

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  almond blossom December 29, 2024 06:54

  same here. south korea

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  유튜브잘하고싶다 December 29, 2024 06:57

  Same here south korea 2222

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  GUOMENGLONG December 29, 2024 07:09

  Same here China 

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  여섯시내고양이 December 29, 2024 07:10

  Same here south korea 3333

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  Benaventi Fuentes December 29, 2024 08:51

  same in the US

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  Abdul Ghani Madid January 02, 2025 17:35

  Hi,

  There was a known problem on macOS and iOS when connecting to our cloud service between approximately Dec 29th 12am – Dec 29th 4am EST. For details, please see: https://status.jumpdesktop.com/ (edited: fixed url)

  This issue has been resolved and you should be able to connect. Please let us know if you’re still having trouble connecting. 

  We’re very sorry for the inconvenience.

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  Jeremybaker January 02, 2025 20:12

  Your status page / site is broken :)

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  Abdul Ghani Madid January 02, 2025 20:37

  Hi,
  
  I’m sorry about this.
  It looks like there’s an extra period in the link that’s causing it not to work.
  Please try the following link instead:: https://status.jumpdesktop.com/
  
  Thanks

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  Brian Lee February 27, 2025 13:30

  Is there an outage currently? I'm having trouble connecting on multiple clients, even on the same network.

  Status shows Online (after a long wait) and signing in and out of the web UI as well as the Windows app takes an unusually long time but eventually succeeds.

  Direct Fluid connections work immediately, but anything that requires authentication seems to grind to a halt.

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  Jump Desktop Support February 27, 2025 13:32

  No known issues at the moment. Any chance your internet is having trouble?

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  Brian Lee February 27, 2025 13:41

  Is there a DNS address for the relay or authentication that I can try pinging or resolving?  The windows client flips between logged in and Connecting...Nothing has changed on my network internally, but it could be something off at my ISP.

  Connections over cellular seem to work properly.

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  Jump Desktop Support February 27, 2025 13:43

  Are you using NordVPN by any chance?

  Here is the list of servers: https://support.jumpdesktop.com/hc/en-us/articles/360042490351-Administrators-Guide-For-Jump-Desktop-Connect

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