Trouble connecting computer

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Krystyna Owen

December 31, 2024 14:03

I use Jump Desktop in a home setting. I am trying to connect to two computers that are on one Microsoft account. The Microsoft credentials worked to connect to one, but they don't work to connect to the other one. Any suggestions would be appreciated.

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  Abdul Ghani Madid January 02, 2025 17:10

  Hi, Thank you for reaching out to us.

  If you’re connecting to a Windows computer, you may be asked to enter your Windows credentials.
  Simply enter the username and password you use to log into your PC when it starts up or restarts.
  
  Thanks

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  Krystyna Owen January 02, 2025 17:46

  Thank you for responding. This is a home computer running Windows 10 Pro. There is no username/password required to log into it, the Microsoft account credentials are the only username/password that was ever set, but that's not what Jump Desktop is requiring.

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  Krystyna Owen January 02, 2025 17:56 (Edited January 02, 2025 17:57)

  I am able to do share screen, but neither Microsoft credentials, or trying to Cancel seem to work for full remote access.

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  Abdul Ghani Madid January 02, 2025 19:18

  Hi,

  As a security measure, Jump Desktop does not allow logging into a machine with an empty password. You’ll need to either assign a password to your existing Windows account or create a local Windows account with a password on the Windows machine.

  Thanks

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