Can't printing

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strampi84

January 17, 2025 07:45

I have MacOS Sequoia, on the previous version I could print from a remote server, now the application does not see printers. I am attaching a screenshot

on mac I can see all printers

on jump i don't see

 

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  Abdul Ghani Madid January 17, 2025 13:02

  Hi, Thank you for reaching out to us.
  
  For this issue, kindly try this workaround:

  1. Download and install the Jump Desktop Legacy Printer Driver on the HOST Windows machine from this link: https://support.jumpdesktop.com/hc/en-us/article_attachments/209957043
  2. If you're connecting from an Apple Silicon-based Mac (this does not need to be done for Intel-based Macs), follow these steps: Quit Jump Desktop, then launch it using Rosetta. Right-click the Jump Desktop app icon, and make sure the 'Open in Rosetta' option is checked (refer to the attached screenshot).
  3. Try to connect. If successful, you should see a printer named “Jump Desktop Printer (Legacy)” that you can use for printing.

  

   

  We cannot guarantee how long this workaround will remain supported.
   
  Let me know how it goes.

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