Mac Jump Desktop Error Code: 2.50 (0x32)

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Al Gilson

April 02, 2025 17:49

Hope this helps someone else out:

A client utilizes Jump Desktop on Mac to access their local Windows servers via RemoteDesktop protocol, port 3389. When trying to connect to their servers they would see the error:

There was an error connecting to the computer. Error Code: 2.50 (0x32)

The client is able to connect to remote/external Remote Desktop servers without issue. After working on the Windows hosts it appeared that they would accept normal Windows RDP connections, steering the issue back to the Mac that is connecting.

After some research it was found that somewhere (MacOS 15.4?) the network security settings for Jump Desktop were changed which prevented Jump Desktop from accessing local servers.

On MacOS, settings, privacy & security, local network, be sure to enable Jump Desktop.

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  Abdul Ghani Madid April 03, 2025 13:00

  Hi, Thank you for reaching out to us.
  
   Can you please try clearing Jump Desktop's authentication token:

  1. Quit Jump Desktop on your Mac.
  2. Open up the Keychain Access app.
  3. On the left hand corner, in the Keychains section, click Login.
  4. In the top right hand corner, search for Jump Desktop Auth Tokens.
  5. Delete all entries you can find.
  6. Restart your Mac.
  7. After the restart, open up Jump Desktop again and click File -> Sign in.

  Let me know how it goes

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  Al Gilson April 03, 2025 13:04 (Edited April 03, 2025 13:04)

  Hi. Not sure why you would want me to try that at my clients as both the problem and the solution are in my original post above. Unless there's a new problem that they face, I'm not going to do steps that you outlined because I'm of the mindset that if it ain't broke, don't fix it.

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