Audio plays and then stops playing

Everything is working fine on Jump except the audio. When I begin a session, all will be moving smoothly and then suddenly the audio stops playing. It's still playing on the host computer because I can see the audio meters moving on the editing program, I can also manipulate the computer as well, but no sound is broadcast to the computer I am using, to remote in on. To correct this I disconnect and reconnect and then the audio works again. I find it happens mostly when I pause key strokes however it does happen at random times while I am actively editing as well. I believe everything is setup correctly on both computer. All permissions are in place as well. It doesn't keep me from working but it is very annoying and it is costing me time; having to stop down every 15 minutes to disconnect and reconnect to get the audio running again. Do you have any idea what could be causing this issue and how can I correct it? Thank you!

Abdul Ghani Madid April 22, 2025 14:32

Hi Welborn, Thank you for reaching out to us.

Does the audio issue happen within a certain application?
Also, can you please try this workaround: after you connect to the machine can you please click Remote -> Audio -> Receive Audio and select any other device other than "Jump Desktop Audio".
Then again click Remote -> Audio -> Receive Audio and select "Jump Desktop Audio" and then test to see if Audio works?

Let me know how it goes

Abdul Ghani Madid April 22, 2025 16:29

Hi Welborn,

Just following up on this—could you please email us at support@jumpdesktop.com?
We’d love to help resolve this issue for you as effectively as possible.

Thanks

Audio plays and then stops playing

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