Can not connect using Fluid

Hello,

I have two window 10 PCs, one is at home and the other is at office, and I'm trying to control those PCs with my mac and IPAD Pro.

So I installed jump desktop connect to PCs and try to connect using jump desktop apps in mac and IPAD.

But when I'm in my office, I just can connect to PC in office, can't connect the PC in my home.

Vice versa is same, I'm in home I only can connect to PC in home.

I'm using fluid mode, so in guide, I don't need to do any port forwarding or other firewall operation, in my understanding.

When I'm in office, I can see the home PC in jump desktop app, but I try to connect to that, several mins later, it say that PC is not in online.

Most wired thing is, it was work when I was install it in 1 week ago, but 3 days ago, it suddenly disconnected and never can connect again.

I re-install all things(including jumdesktop connect to PCs, apps in mac and IPAD), rebooting all devices including my AP(ASUS AC) ...

Thanks

Chris

Jump Desktop Support June 21, 2018 13:37

Information on this post: We're working with Chris to figure this one out via a private ticket.

Just a FYP: Port forwarding is not required when you're using automatic connections - it should just simply work - something is obviously wrong here and we're trying to track it down with Chris's help.

nicholas taylor July 16, 2018 08:17

Hi am having the same problem as well.

2 PC both on same network one works the other does not. Look like they are online both online but then after trying to log in message comes back as off line but it is not.

How ever could login using the IP address.

Help thanks

Thanks Nicholas

Jump Desktop Support July 18, 2018 11:47

This might be caused by a bad Windows update. Please take a look at this help article for more information: https://support.jumpdesktop.com/hc/en-us/articles/360007293332-Windows-Can-not-connect-to-machines-after-installing-Windows-Updates-on-July-10th-2018

Can not connect using Fluid

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