Computer offline when it isn't...

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Breandan Murphy

July 11, 2018 21:01

As of last night (10/07/18) I have not been able to connect via android or ipad app to windows desktop. I have reinstalled app on all and got as far as the PC re-appearing, but I can't connect to it, always getting a computer is offline error - when it isn't. 

Ipad 7.4.6 Build 250

PC Connect version ?5.1.5

Has something changed?

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• Official comment

  

  Jump Desktop Support July 18, 2018 11:48

  Hi folks,

  This might be caused by a bad Windows update. Please take a look at this help article: https://support.jumpdesktop.com/hc/en-us/articles/360007293332-Windows-Can-not-connect-to-machines-after-installing-Windows-Updates-on-July-10th-2018

   

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  Erik Peterson July 12, 2018 00:38

  same issue with in the last day.   Windows/Android wont connect tried on multiple machines/phones/tablets. 

   

   

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  Caulfield Anne July 17, 2018 23:12

  Me too.  Started several days ago.  I only connect to PC from Mac. Have not tried other devices but I don't use jump desktop on other devices.  Going insane trying to fix and waiting for customer support to review my files. 

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  Alexandra Morana September 09, 2019 13:32 (Edited September 09, 2019 13:34)

  I've had this same issue twice now since buying the app. The only way I was able to get around the problem was to completely uninstall and reinstall on my pc, which is obviously an issue since I'm not physically with my pc when I'm trying to access it remotely... Is there a fix please?

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