New Microsoft Patch (KB4338830) blocked JumpConnect in Windows 2012 64bits

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Sunny Kwan

July 15, 2018 10:45

https://support.microsoft.com/en-us/help/4338830/windows-server-2012-update-kb4338830 this patch makes JumpConnect cannot function properly in Windows 2012 64 bits.

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• Official comment

  

  Jump Desktop Support July 18, 2018 08:44 (Edited July 18, 2018 11:51)

  Hi,

  Looks like Microsoft has released another update today that fixes issues with KB4338830. 

  Please see this help article to learn how to recover from the bad update: https://support.jumpdesktop.com/hc/en-us/articles/360007293332

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  Jump Desktop Support July 17, 2018 06:21

  Hi,

  
  Thanks for reporting this. We're currently investigating this. Can you please tell us a little more about the symptoms you're seeing with Jump Desktop Connect and this patch? Does the Jump Desktop Connect service fails to start or does it disconnected after a minute or so?

  Thanks.

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  Sunny Kwan July 18, 2018 15:13

  Hi,

  The Microsoft hotfix KB4345425 fixed the issue.

  Thanks.

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