just upgraded to the latest version today and it stopped working? running OSX 10.10.5

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John Kelly

October 13, 2018 14:45

upgraded today and it stopped working, running osx 10.10.5 . Its a great product but it gave me no warning that it would stop working

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  Jump Desktop Support October 13, 2018 14:46

  Hi John,

  Sorry about this - this should not happen. This is not a known issue. Can you tell me how it stopped working? Do you see any error messages when you try to connect? 

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  John Kelly October 13, 2018 16:59 (Edited October 13, 2018 17:01)

  I had a popup saying there was a jumpstart update. I said yes and installed it. When I click on it the normal jump desktop  panel does not display. I've restarted the mac mini and I've checked the security/privacy panel and the extensions panel  in system preferences. As a test I went to your website and manually downloaded it and reinstalled it - same behavior. Is there a url where I could download the previous version and see if that fixes it?

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  Jump Desktop Support October 13, 2018 19:51

  John - really sorry about this:

  1. Can you please send us a screenshot of what you see on the screen with the 8.1.2 update? Email the screenshot to support@jumpdesktop.com

  2. Can you please try downgrading to 8.0.2 while we figure this out: https://jumpdesktop.com/downloads/JumpDesktopMac-8.0.2-250.zip  . 

  Thanks.

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  John Kelly October 13, 2018 20:12

  Sorry no screenshot because there was never anything displayed on the screen to take a picture of. The 8.0.2 version started right up with no issues. I've kept the one with problems on the computer. I just renamed the 8.1.2 app folder and we could do other testing if you think its useful. Email me directly if you want to do that. Otherwise this works .

  thanks!

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  Jump Desktop Support October 14, 2018 02:01

  Thats John! We've identified the issue. It's a problem on macOS 10.10 with the new update. We're working on a fix right now and will be releasing a new update (8.1.3) with the fix soon. I'll update this thread once we have a fix.

  
  Thanks and sorry for the inconvenience. 

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  Jump Desktop Support October 15, 2018 13:43 (Edited October 15, 2018 13:44)

  Hi John,

  We just released Jump Desktop 8.1.3 for Mac. Would appreciate it if you could please download it and try it out here: https://jumpdesktop.com/downloads/JumpDesktopMac-8.1.3.zip

  It should fix the crash issue on startup on macOS 10.10. Do let me know how it goes.

   

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