just upgraded to the latest version today and it stopped working? running OSX 10.10.5
upgraded today and it stopped working, running osx 10.10.5 . Its a great product but it gave me no warning that it would stop working
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I had a popup saying there was a jumpstart update. I said yes and installed it. When I click on it the normal jump desktop panel does not display. I've restarted the mac mini and I've checked the security/privacy panel and the extensions panel in system preferences. As a test I went to your website and manually downloaded it and reinstalled it - same behavior. Is there a url where I could download the previous version and see if that fixes it?
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John - really sorry about this:
1. Can you please send us a screenshot of what you see on the screen with the 8.1.2 update? Email the screenshot to support@jumpdesktop.com
2. Can you please try downgrading to 8.0.2 while we figure this out: https://jumpdesktop.com/downloads/JumpDesktopMac-8.0.2-250.zip .
Thanks.
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Sorry no screenshot because there was never anything displayed on the screen to take a picture of. The 8.0.2 version started right up with no issues. I've kept the one with problems on the computer. I just renamed the 8.1.2 app folder and we could do other testing if you think its useful. Email me directly if you want to do that. Otherwise this works .
thanks!
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Hi John,
We just released Jump Desktop 8.1.3 for Mac. Would appreciate it if you could please download it and try it out here: https://jumpdesktop.com/downloads/JumpDesktopMac-8.1.3.zip
It should fix the crash issue on startup on macOS 10.10. Do let me know how it goes.
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