Mac App Store version crashing on load

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Keith Teare

December 03, 2018 11:06

Version 8.1.6 running on Mojave is suddenly crashing on each load. Is this a known issue? Any remedies?

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  Keith Teare December 03, 2018 11:07

  BTW, the downloaded version does not crash, but of course it expires. I already paid for the app store version.

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  Jump Desktop Support December 03, 2018 14:59

  Hi Keith, 

  Sorry about this: Can you open up iTunes and make sure you're logged into the iTunes account you purchased the app with? Usually that fixes Mac App Store induced start-on-crash issues.

  If the above doesn't work can you please grab a copy of the crash report and email it to us: support@jumpdesktop.com . It should have more info on why it's crashing.

   

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