Mac App Store version crashing on load

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2 comments

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    Keith Teare

    BTW, the downloaded version does not crash, but of course it expires. I already paid for the app store version.

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    Jump Desktop Support

    Hi Keith, 

    Sorry about this: Can you open up iTunes and make sure you're logged into the iTunes account you purchased the app with? Usually that fixes Mac App Store induced start-on-crash issues.

    If the above doesn't work can you please grab a copy of the crash report and email it to us: support@jumpdesktop.com . It should have more info on why it's crashing.

     

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