Citrix X1 mouse issue

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Kevin Miles

January 04, 2019 14:32

Hi,

I am using Citrix X1 mouse with Ipad. When I connect to my desktop pc through Jump desktop i get a double mouse pointer - one white and one black with a user name. There is some space between those two mouse cursors and that is very distractive and unpleasant. How can I remove the black cursor with the name on it? Why there are two cursors moving after all? Please help me fix the issue!

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  Jump Desktop Support January 04, 2019 14:57

  Hi Kevin,

  Are you connecting to Windows or Mac? Are you connect to a 'headless machine' - i.e. a machine that does not have display attached to it? 

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  Kevin Miles January 04, 2019 15:05

  I am connecting to Windows. It has monitor attached working at resolution of 2560x1440

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  Kevin Miles January 04, 2019 21:17

  Its very strange. Both mouse cursors lined up only in the upper left corner of the screen. Elsewhere they are separated. Very distracting and may the application unuseful. Please find a fix?!

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  Jump Desktop Support January 04, 2019 22:50

  Kevin, thats strange. That shouldn't happen if you have a monitor attached. Can you please send us a short video of the problem (maybe using your phone)? Send it over to: support@jumpdesktop.com

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  Kevin Miles January 05, 2019 07:47

  I send the video to you tech support. Hope you find a fix soon.

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