Slow Performance

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7 comments

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    Mike Spence

    The Mac is running off a connection with 200mbps. The Windows Desktop is using a connection of around 17mpbs

    Thanks

    Mike

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    Jump Desktop Support

    Should be snappy. Which version of Windows are you running? Also can you shoot us an email with your Jump Desktop logs from the Mac: Reproduce the problem and then click Help -> Diagnostic Logs and then attach the zip file in an email to: support@jumpdesktop.com - be sure to reference this thread or it's content in the email.

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    Mike Spence

    It's definitely not 'snappy, sadly! It used to be but in the last 2 weeks performance has really dropped off.

    Windows 10.

    Email sent, thanks

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    Avesh

    Hi folks,

     

    I'm having a similar issue.

    Whether connecting ipad to Laptop, or Laptop to PC.

    I've been using Jump for several months now, it's always been laggy on fast connections. I saw a video review of the product which was many times more responsive than I've found.

     

    Windows 10 pro on all computers, 12.9 second gen iPad Pro.

    I'd like to use fluid, however I need the machine I remote into to remain locked.

     

    Any help with this?

     

    Thanks!

     

    -Avesh.

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    Japruetting (Edited )

    I have this same issue. I'm connecting from a mac to a PC. Both have great connections and the PC is a gaming PC and has plenty of power.

    PC is using the latest Jump Desktop Connect and is on Windows 10 Pro. Mac is using Version 8.2.19 (80219) and is using High Sierra. PC has fluid desktop set to ON.

     

    Even my mouse is delayed.

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    Mike Spence

    The only solution I have found to this was connecting the PC that I was trying to connect to into the router via an ethernet cable. Once I did that it worked perfectly. Not ideal but it'll work.

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    Japruetting

    I use my PC for gaming. It's already hard wired.

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    Travis Papay

    Fluid is also slow for me as well. I am connected with Ethernet. Team viewer and few others are more responsive and have audio. When is audio support coming and are you making any improvements to Fluid? I want to continue using Jump.

    Thanks!

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