Slow Performance

Mike Spence

January 17, 2019 18:07

Hi there,

I'm experiencing quite slow performance on a new laptop & a new PC with jump desktop. Is there any reason for this.

I am using my Mac to connect to my Windows Tower PC. It will take a long time to respond to things that have already happened and will basically freeze/lag.

Do you know what this would be down to?

Thanks

Mike

Comments

13 comments

Mike Spence January 17, 2019 18:08

The Mac is running off a connection with 200mbps. The Windows Desktop is using a connection of around 17mpbs

Thanks

Mike

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Jump Desktop Support January 17, 2019 18:24

Should be snappy. Which version of Windows are you running? Also can you shoot us an email with your Jump Desktop logs from the Mac: Reproduce the problem and then click Help -> Diagnostic Logs and then attach the zip file in an email to: support@jumpdesktop.com - be sure to reference this thread or it's content in the email.

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Mike Spence January 17, 2019 18:32

It's definitely not 'snappy, sadly! It used to be but in the last 2 weeks performance has really dropped off.

Windows 10.

Email sent, thanks

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Avesh January 21, 2019 01:53

Hi folks,

I'm having a similar issue.

Whether connecting ipad to Laptop, or Laptop to PC.

I've been using Jump for several months now, it's always been laggy on fast connections. I saw a video review of the product which was many times more responsive than I've found.

Windows 10 pro on all computers, 12.9 second gen iPad Pro.

I'd like to use fluid, however I need the machine I remote into to remain locked.

Any help with this?

Thanks!

-Avesh.

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Japruetting May 07, 2019 12:57 (Edited May 07, 2019 12:58)

I have this same issue. I'm connecting from a mac to a PC. Both have great connections and the PC is a gaming PC and has plenty of power.

PC is using the latest Jump Desktop Connect and is on Windows 10 Pro. Mac is using Version 8.2.19 (80219) and is using High Sierra. PC has fluid desktop set to ON.

Even my mouse is delayed.

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Mike Spence May 07, 2019 12:59

The only solution I have found to this was connecting the PC that I was trying to connect to into the router via an ethernet cable. Once I did that it worked perfectly. Not ideal but it'll work.

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Japruetting May 07, 2019 13:03

I use my PC for gaming. It's already hard wired.

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Travis Papay May 20, 2019 14:23

Fluid is also slow for me as well. I am connected with Ethernet. Team viewer and few others are more responsive and have audio. When is audio support coming and are you making any improvements to Fluid? I want to continue using Jump.

Thanks!

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Irvin June 23, 2020 20:56

Did anyone ever get this resolve? I have been having the same sluggish issue for a very long time now. I used Fluid from time to time but I don't like that my session is visible to others.

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Fernando Paiva November 06, 2020 07:59

I'm having the same problem now. It used to be fast but recently it's very slow if compared to Windows Remote Desktop for Mac.

I'm connecting from Mac 10.15.7 to Windows 10 PRO. Both computers are fast. Just the Windows are on LAN cable. Mac is over Wi-Fi.

Any help?

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Jump Desktop Support November 06, 2020 14:14

Guys - we've made many improvements to Fluid over the last year. If possible try switching to Fluid.

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Fernando Paiva November 09, 2020 06:08

Unfortunately, I need to connect over RDP for privacy policies. However, looks like I solved my problem by disabling the "Use Bitmap Caching" in the Performance settings.

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Fatih Başar April 10, 2022 12:24

Local Network performans is slow.

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