Dual Monitor and Logging in issues.

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Christian Elmassry

Hello,

A while back, a member posted an issue with Dual Monitor switching. 

 

Here is what he wrote..

I am connecting from one Windows 10 1809 machine to another.  My host machine has dual monitors and my remote machine has triple monitors.  Once I am connected to the triple monitor machine, I can view the primary screen, which is Display 2, and I am able to work within that screen.  Once I switch to Display 1, the screen still shows Display 2 but the mouse and keyboard has no effect to the machine. When I switch to Display 3, the correct screen is shown but the mouse and keyboard has no effect to the computer.  If I select all displays, I am able to use the mouse and keyboard in all 3 displays.

I have to machines I connect to that have triple monitors.  I see this issue when connecting to both machines.  I also tried connecting between the two machines with triple monitors and I still get the same results.

Is this a setting issue I am over looking or a problem woth Jump Desktop?

 

I am having the same issue however, I think mine is even worse. When i first installed Jump Desktop, everything worked fine. Then I had to reformat my computer due to other issues. Once this was one and i installe Jump Desktop, I started having switching between monitor issues. 

 

I am using fluid and on top of this issue, I can't login to my computer remotely (through fluid) Unless my wife move the mouse.. then somehow, the computer wakes up.. 

I have set my computer to also never sleep.. .but this issue is still occuring.


Please help me.. we paid for this.. we expect to have good support.. 

PS. I have two other computer that have no issues with switching between screens or even logging in.. 

 

thanks,

Christian 

 

 
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    Jump Desktop Support

    Hi Christian,

    Sorry you're having trouble with multi-mon. We're actually pushing out a new update right now that might fix the issue. On the problematic Windows 10 machine, can you please open up 'Jump Desktop Connect' -> Settings -> Diagnostics and make sure you're running 6.2.27? Then try connecting to the remote computer one more time and let me know if you can reproduce the issue?

    Thanks.

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    Christian Elmassry

    Its still not solved.. So i hit control shit right arrow.. to change monitors.. it shows display 1 and then display 2.. but right when i get to display 2 you cant click anything.. only on display 1. this also might be the issue why i cant login to fluid. 

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    Christian Elmassry

    and its confirmed 6.2.27.. is this a reocurring issue with windows 10?

    Windows 7, no issues. 

    even before with windows 10, i didnt have any issues. 

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    Jump Desktop Support

    Christian - thanks for trying this out:

    1. Does it start work when you switch to 'All Displays'? 

    2. Can you tell me a little more about what kind of graphics adapter you have on the Windows 10 machine? 

     

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    Christian Elmassry

    hello..

    I have an NVIDIA Quadro M2000M

    and on board Intel HD Graphics P530

     

    But i wanted to reiterate that this worked before. Did your team update Jump Desktop Connect?

     

    When i switch to All Displays, everything is selectable. 

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    Christian Elmassry

    also.. only the Main display works... so if I make the second display my main display, it will work while my first display will not.

    I think it might be something in my settings?

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    Christian Elmassry

    I figured it out.. One display was running the intel gfx card, while the other was running the nvidia one.. i force both to run nvidia and all is good now. 

     

    THank you!

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    Jump Desktop Support

    @Christian - can you please tell me a little more about this? We'd like to reproduce this on our end: How did you force the other display to run on the NVidia card? Did you just plug it into the Nvidia card's port?

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    Christian Elmassry

    Hello,

     

    i basically disabled the other graphics card.

    Then I restarted my computer. But it was still using a generic graphics card on the other screen.

    So to force it to use the NVIDIA Graphics Card, I went into the bios and made disabled multi-display. 

     

    That’s it.. but i am now having another problem.. I can Remote Desktop login through RDP, however when i use Fluid, i can only login in if someone moves the mouse.. same problem as before.. 

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    Jump Desktop Support

    We're investigating this with fluid.

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    Jump Desktop Support

    Hi Christian,

    We may have a fix for this. Can you please install this version of Jump Desktop Connect on your machine: https://jumpdesktop.com/downloads/connect/JumpDesktopConnect-6.2.29.0.exe

    Please do let me know if you see an improvement.

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    Jump Desktop Support

    @Christian - any luck with the latest update? Users have reported success with this release. Here's what you should install on the remote computer (note - we've bumped up the version number): https://jumpdesktop.com/downloads/connect/JumpDesktopConnect-6.2.30.0.exe

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