Continual Disconnections

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Andy Fielder

March 19, 2019 08:33

Is anyone else having issues with hanging / disconnecting since the last update? My Jump desk has worked perfectly for months and then this week every single one of my remote sessions either hangs or disconnects after a minute or so and I either have to wait a few minutes and it then try to reconnect or close the session and reconnect, it then works for a minute or two and hangs again.

 

I have tried from 2 machine on different networks to several different remote locations and they all do the same

 

thanks

 

Andy

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  Jump Desktop Support March 20, 2019 15:33 (Edited May 21, 2019 20:54)

  Andy - are you using the 'Jump Desktop Connect' app on the remote machines? If so, can you please try this for me: On your local Mac, quit Jump Desktop. Then open up 'Keychain access' and click on the 'login' row on the top left and 'All items' on the bottom left. Then search for 'Jump Desktop Auth Tokens' and delete it. Then open up Jump Desktop again - you'll have to relogin into your Jump Desktop account: File -> Sign In.

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  Jump Desktop Support March 20, 2019 13:40

  Andy, 

  Can you please let me know which OS you're connecting from? 

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  Andy Fielder March 20, 2019 14:35

  Hi its Mac OS Mojave 10.14.3 it doesn't seem as bad today but is still freezing and then reconnecting after about 45 seconds.

   

  It is working fine from iOS 

   

  Andy 

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  Andy Fielder March 20, 2019 19:08

  Hi that seems to have fixed it :-) thank you !!!!

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  Alex B November 04, 2024 18:55

  Hi, I started to have the same issue today (11/4/2024)

  I am connecting from a Mac machine running Sequoia 15.1 and Jump Desktop 8.10.4, to a Windows machine running Win 10 Enterprise and the latest version of Jump Desktop Connect (reinstalled today).

  I did try the trick mentioned above with no success.

  Please help

  Thank you

  Alex.

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