Getting disconnect with error message

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Support Wawio

October 22, 2019 22:34

I keep getting disconnected while I use Jump on IPad remote to my Windows10 computer. It show error message 'Connection error: There was an error connecting to the computer. Error Code: 2.57 (0x39).'

Can anyone tell me what these error messages means? Thank you.

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  Karl Metum July 14, 2024 21:08

  For anyone experiencing this issue, this is most likely your firewall. I had mistakenly blocked Jump Desktop from connecting to the internet

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  Abdul Ghani Madid July 15, 2024 12:58

  Hi,
  
  Error 2.57 usually indicates a networking issue with Jump Desktop.
  This means there might be problems with your network connection.
  If you have a firewall set up, please temporarily disable it and try reconnecting to the remote machine.
  Also, to help us better understand the issue, you can submit a support request with the logs attached.
  To do this, reproduce the problem, then go back to the Jump Desktop main screen, tap the gear icon in the top left corner, and then tap the "Contact Support" button to send the logs.
  
  Thank you.

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