Citrix c1 Mouse works on ipad 13?

Comments

4 comments

  • Official comment
    Avatar
    Jump Desktop Support (Edited )

    Hi everyone,

    We have a fix for this issue. We're submitting the fix to the App Store and it should be available in Jump Desktop for iOS 9.4.6 or later. If you require the fix ASAP, please contact support@jumpdesktop.com and ask for the iOS beta.

    Comment actions Permalink
  • Avatar
    Thomas Janzen

    Hi,

    there is currently a problem: https://support.jumpdesktop.com/hc/en-us/articles/216426283-iOS-Does-Jump-Desktop-work-with-a-physical-mouse-on-iOS-

    Citrix X1. (Note: We're currently investigating connection problems with newer Citrix X1 models purchased after Nov 15th 2019. We'll add updates here once our investigation is complete).

    For me, with the X1, only clicking, but not moving the mouse pointer, works.

    @JumpDesktop: Please solve the problem with the X1 mice!

    Kind Regards

    1
    Comment actions Permalink
  • Avatar
    Conqueror

    mouse works for me. thanks

    0
    Comment actions Permalink
  • Avatar
    Cem

    Hi,

    I have the same mouse issue as Thomas! Clicking works, but when I want to move the mouse cursor, laggy scrolling happens instead. And when I try to scroll, nothing happens.

    @JumpDesktop: Please solve the problem with the X1 mice! +1

    Best wishes

    0
    Comment actions Permalink

Please sign in to leave a comment.