Citrix X1 mouse not moving

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Cem

January 15, 2020 07:49

Hey guys,

 

I recently purchased Jump Desktop on my iPad together with a Citrix X1 mouse for remote controlling my Win 10 machine.

However the Citrix X1 does not behave as expected (even though it shows up as connected). Right and left clicks can be performed, but I can't move the cursor. When I try so, a laggy scrolling is performed instead. And when I try to scroll, nothing happens. I can use the Citrix as expected under assistive touch, but thats not why I bought it. It also has no problems with cursor movement in the Citrix workspace app (just Jump Desktop). 

Would apreciate, if one could help. Am I overseeing something?

 

Best wishes!

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• Official comment

  

  Jump Desktop Support January 17, 2020 19:01 (Edited January 17, 2020 19:04)

  Hi,

  We have a fix for this issue . We're submitting the fix to the App Store and it should be available in Jump Desktop for iOS 9.4.6 or later. If you require the fix ASAP, please contact support@jumpdesktop.com and ask for the iOS beta.

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  Cem January 18, 2020 23:55

  Hi,

  thank you very much for releasing the Beta, that includes the Citrix X1 fix. With it I can finally fully appreciate your great work and get some real stuff done on my iPad! The mouse works like a charm now!

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