Adobe Premiere and After Effects dragging issues on Mac

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6 comments

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    Jump Desktop Support (Edited )

    Hi Charlie,

    Thanks for the video. We think we have a fix for this. Please update Jump Desktop Connect on the remote computer - it requires Jump Desktop Connect 6.3.31 or later: https://jumpdesktop.com/downloads/connect/JumpDesktopConnect-6.3.31.dmg .

    Let me know how it goes.

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    Jump Desktop Support

    Hi Charlie,

    Can you please tell me a little more about this:

    1. Which version of MacOs are you connecting to?
    2. When dragging a clip do you use any modifiers?

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    Charlie Parker

    1. Have tried it on 10.13-10.15, on both sides of the connection.

    2. No.

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    Jump Desktop Support

    Thanks Charlie. We're installing Premiere right now to see if we can come with a fix ASAP. Any chance you'd be able to show us via a photo or video on how to reproduce the issue? Once we can reproduce, it becomes much easier for us to deliver a fix.

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    Charlie Parker (Edited )

    Anytime the mouse is moving back and forth, I'm clicking and dragging and nothing is happening as it should be.

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    Charlie Parker

    So far, it seems to be fixed. Thank you!

    I'll update if I find the issue isn't completely resolved.

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