Adobe Premiere and After Effects dragging issues on Mac

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Charlie Parker

April 02, 2020 15:43

This is on Mac hosts and Mac remote machines.

Having issues clicking and dragging within the Adobe creative suite. Things like dragging a keyframe just doesn't work, it won't move. Dragging clips into a sequence either doesn't work or the clip will be dropped into a different track from the one the mouse is pointing to. 

Anyone have these issues or have troubleshooting suggestions?

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  Jump Desktop Support April 04, 2020 18:55 (Edited April 04, 2020 18:55)

  Hi Charlie,

  Thanks for the video. We think we have a fix for this. Please update Jump Desktop Connect on the remote computer - it requires Jump Desktop Connect 6.3.31 or later: https://jumpdesktop.com/downloads/connect/JumpDesktopConnect-6.3.31.dmg .

  Let me know how it goes.

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  Jump Desktop Support April 02, 2020 15:58

  Hi Charlie,

  Can you please tell me a little more about this:

  1. Which version of MacOs are you connecting to?
  2. When dragging a clip do you use any modifiers?

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  Charlie Parker April 02, 2020 17:27

  1. Have tried it on 10.13-10.15, on both sides of the connection.

  2. No.

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  Jump Desktop Support April 02, 2020 19:35

  Thanks Charlie. We're installing Premiere right now to see if we can come with a fix ASAP. Any chance you'd be able to show us via a photo or video on how to reproduce the issue? Once we can reproduce, it becomes much easier for us to deliver a fix.

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  Charlie Parker April 02, 2020 19:53 (Edited April 06, 2020 14:34)

  Anytime the mouse is moving back and forth, I'm clicking and dragging and nothing is happening as it should be.

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  Charlie Parker April 06, 2020 14:35

  So far, it seems to be fixed. Thank you!

  I'll update if I find the issue isn't completely resolved.

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  James Fanthorpe December 04, 2023 09:52 (Edited December 04, 2023 10:00)

  I can see this appears to have been solved some time ago but I've got some editors reporting the same issue re-occuring. We're running Jump 8.10.4, both client and host machine are on macOS 13.6.1, and Premiere 2023.

  The description of the issue here is similar and from what I've been shown, if you drag a keyframe, it appears unresponsive unless you drag much further out than you need to, but then the keyframe suddenly jerks much further than intended. This doesnt appear to be affecting our After Effects users though and this is not a problem when in the office.

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  Jump Desktop Support December 04, 2023 09:57

  Hi James,

  We may have a fix for this coming up. If you'd like to try it, please download Jump Desktop Connect 6.10.16 on the host machine: https://jumpdesktop.com/downloads/connect/JumpDesktopConnect-6.10.16.dmg

  I'd appreciate it if you could let us know if it fixes the issue.

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  James Fanthorpe December 04, 2023 10:27

  Nice, I've tested it on two workstations and both editors says its working much better now. Thanks for responding so quickly!

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