System outage?

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8 comments

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    Kenbotwinick

    I also can no longer connect to anything after it seems Jump Desktop Connect just auto updated itself.

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    Jump Desktop Support

    Hi. There was an issue when connecting to Macs. This is fixed right now and we are investigating the root cause. But the issue should be fixed.

    Thanks.

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    Kenbotwinick

    Seems to be happening again?

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    Jump Desktop Support

    Hi Ken - no issues at this time. Can you let me know what error code you're seeing when you try to connect?

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    Jump Desktop Support

    Also - just to update this thread on the original issue that @Rob was hitting: They would have seen the error: "Protocol 2,0" and this was only affecting Macs. This was not related to our cloud service - it was an issue with the Mac Connect app which we'll be releasing a fix for shortly but it should not affect users in the near future due to the nature of the issue.

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    Kenbotwinick

    I'm seeing the same "Protocol 2,0" error, which is the same as I saw yesterday. And as I mentioned earlier, it seemed to happen after Jump Desktop Connect updated itself or for some other reason had brought itself to the front...

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    Kenbotwinick

    Working again. 

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    Jump Desktop Support

    Can you let me know which version of Jump Desktop Connect you're running? Also - can you please grab the Jump Desktop Connect logs for me and send it over to support@jumpdesktop.com: Open up Jump Desktop Connect -> Settings ->Diagnostic Logs.

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