System outage?

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Rob LaRose

September 30, 2020 21:20

We can't currently connect to any of our hosts.  Is there a whole system outage?

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  Kenbotwinick September 30, 2020 21:31

  I also can no longer connect to anything after it seems Jump Desktop Connect just auto updated itself.

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  Jump Desktop Support September 30, 2020 21:54

  Hi. There was an issue when connecting to Macs. This is fixed right now and we are investigating the root cause. But the issue should be fixed.

  Thanks.

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  Kenbotwinick October 01, 2020 21:13

  Seems to be happening again?

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  Jump Desktop Support October 01, 2020 21:15

  Hi Ken - no issues at this time. Can you let me know what error code you're seeing when you try to connect?

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  Jump Desktop Support October 01, 2020 21:17

  Also - just to update this thread on the original issue that @Rob was hitting: They would have seen the error: "Protocol 2,0" and this was only affecting Macs. This was not related to our cloud service - it was an issue with the Mac Connect app which we'll be releasing a fix for shortly but it should not affect users in the near future due to the nature of the issue.

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  Kenbotwinick October 01, 2020 21:20

  I'm seeing the same "Protocol 2,0" error, which is the same as I saw yesterday. And as I mentioned earlier, it seemed to happen after Jump Desktop Connect updated itself or for some other reason had brought itself to the front...

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  Kenbotwinick October 01, 2020 21:22

  Working again. 

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  Jump Desktop Support October 01, 2020 21:23

  Can you let me know which version of Jump Desktop Connect you're running? Also - can you please grab the Jump Desktop Connect logs for me and send it over to support@jumpdesktop.com: Open up Jump Desktop Connect -> Settings ->Diagnostic Logs.

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