connect error
just installed jump desktop on a new ipad.. had it working fine connecting vnc to a mac ip address... i ran the ios update from 13.xx to 14.01 and now i get the error.
There was an error connecting to the computer. Error Code: 2.50 (0x32)
Pleas advise...
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Official comment
This might be because iOS 14 introduced a new privacy feature that prevents apps from accessing your local network unless you allow it. You may have accidentally disallowed Jump to access your local network. Try this:
Open up Settings app -> Jump -> make sure "Local Network" is ENABLED.
Comment actions -
Hi there,
Looks like you've setup Jump using a manual IP address? Double check the IP address or use Jump's automatic setup which tracks the IP address for you (among other things): https://jumpdesktop.com/connect
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the ip settings are correct.. currently ive attempted to connect to other computers on our network and get the same error. it was working fine before the update of the ios..
really feel like there is some incompatability between jump and ios14
not sure what u mean about automatic setup.. not seeing that option
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Thanks, @Neil, that worked for me too.
I had to switch back to Microsoft RDP for a while. What I missed there for example was not being able to use portrait mode. Jump Desktop does that pretty well.
Edit. As per the new official comment,
https://support.jumpdesktop.com/hc/en-us/community/posts/360073791172/comments/360013764451
this actually might have been the case for me. After re-installing Jump Desktop I think I had to activate network access and before that it just might have not been enabled. I was trying to access a local machine. Remote machines worked. Thanks!
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