Users Reporting Mac Reboots After Quitting Jump Desktop Clients

Follow

Stephen Barker

March 11, 2021 14:40

We have two users reporting that when they quit their jump desktop client for the day, the next morning it looks like their on-site computer has rebooted.  Both on-site stations are running 10.14.6 OSx.  We're trying to find other commonalities too.  Have others reported this issue?

0

• 

  Jump Desktop Support March 11, 2021 14:51

  Hello Stephen. This is not a known issue at the moment. Can you check the macOS Console logs to see why the reboot occurs?

  0

  Comment actions Permalink
• 

  Stephen Barker May 13, 2021 16:01

  Hi,

  We haven't been able to find a cause, but users are also reporting that this sometimes happens when logged into Jump Desktop and they get a notice saying another user has logged in, but the logs don't reflect that happening.

  0

  Comment actions Permalink
• 

  Jump Desktop Support May 14, 2021 12:21

  Hi Stephen,

  This might happen if the user authenticates with Fluid using one set of credentials and then tries to log into the machine in the login screen using another set of credentials. For example: When the user tries to connect to the machine without a saved password, they'll be prompted for 'Windows Credentials' or 'Mac Credentials'. At this point if they use UserA's credentials, they'll be allowed to connect. Then if they see a machine's login screen, they must make sure they use UserA's credentials at the login screen as well. If they use UserB's credentials at the machines login screen, Jump won't allow them to connect. So for these cases, I would say please ask the user to double check which password is saved on the client: Right click connection icon -> Edit -> Autologon. Make sure it's the same one they're authenticating with.

  0

  Comment actions Permalink
• 

  Stephen Barker May 14, 2021 13:25

  Thanks,

  We actually use active directory accounts for both Jump Desktop and to log into the edit stations, so those would always be the same accounts.  But those passwords do have to be changed every 90 days, could an old password be getting cached somewhere in the jump desktop client app and if so is there a way to clear that?

  0

  Comment actions Permalink
• 

  Jump Desktop Support May 14, 2021 14:56

  The locally saved password will simply stop working and Jump will ask the user to re-authenticate if the password expires. I don't think it would cause the issue you're seeing.

   

   

  0

  Comment actions Permalink
• 

  Stephen Barker May 14, 2021 16:15

  Gotcha, since both are using Active Directory, I'm just trying to think what other related things it could be.

  0

  Comment actions Permalink

Please sign in to leave a comment.