Can't get jumpdesktop to run properly on Mac Mini running Tahoe 26.1

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Celia Evans

November 13, 2025 01:20

I installed jumpdesktop on my ipad and jumpdesktop on my Mac Mini 4 Pro running Tahoe 26.1 I was able to get a connection, and could see the mac screen on the ipad but found not control the mini from the ipad. I couldn't connect at all whilst running Proton VPN on either or both machines. The Jumpdesk top icon in the menu bar would show as red while I was connected, so I suspect that means something. I'm about ready to just reinstall my OS and start over. Any advice/comments.

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  Abdul Ghani Madid November 15, 2025 13:16

  Hi,

  We’d love to help you sort this out — no need to reinstall your OS just yet. To take a closer look at what’s happening, could you please send us the Jump Desktop logs from your iPad?

  Here’s how to get them:

  First, try to reproduce the issue. Once it happens, go back to the main Jump Desktop screen on your iPad, tap the gear icon in the top-left corner, then tap Contact Support. That will automatically attach your logs and send them to us.
  
  Thank you

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