Wrong Mouse Cursor

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Daryl Gordon

August 16, 2021 16:42

So sometimes when I am using jump desktop windows 10 computer to windows 10 computer.  The image of the mouse cursor gets 'stuck' in the wrong mode.  for instance I might use it to resize a window and I get the re-size mouse icon, but when the resize operation is done, the mouse stays with the re-size icon.

It still works fine as a mouse, although the pointer is now off as the resize icon points differently, and clearly on the remote PC it does not know it's showing the wrong icon. I tired doing things that should give me a new pointer, but the only thing I found that works is to quickly disconnect and re-connect.  

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  Jump Desktop Support August 16, 2021 16:44

  Hi Daryl,

  This usually happens when the remote Windows machine does not have a physical mouse attached. If you attach a physical mouse to the machine, it should fix the issue.

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  Daryl Gordon August 16, 2021 16:46

  Update: it's pretty consistent every time I resize a window it happens, but I did find if I move the window after resizing it I get my normal mouse back.

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  Daryl Gordon August 16, 2021 16:46 (Edited August 16, 2021 16:47)

  Oh, yeah I don't have access to the remote PC, it lives in a cloud.

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