A month with no resolution
Just a quick update for all our Jump fans out there. The problem where a user is unable to connect, with intermittent and sparse occasions of being able to connect, with one certain iphone (unique machine ID) remains unsolved. If anyone has any influence with Support, please offer your contribution. Together, we can get this done!
(This problem would not be so strange if it were not intermittent and seemingly not connected to any of the user's device settings or PC settings.)
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The *one and only device* on which Jump desktop would not connect to a PC machine is now connecting. We will see how long it lasts and if anyone at Phase Five would respond to requests for an explanation of the seemingly inexplicable reason for the issues. Please post here if you would like a verbose narrative of the issues, including those of security and privacy, implicated in this saga.
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