Teams Billing Question

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March 21, 2022 21:22

Hi,

If I want to remove a user from our total count for billing, do I have to remove them fully from the team or can I just deactivate their account?  Since we often have freelancers leave for months, I'd rather just be able to reactivate them rather than going through the on-boarding again, but don't want that to affect billing.  Thanks!

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  Jump Desktop Support March 21, 2022 21:24

  Hello,

  You don't need to remove them from the team. Just disable remote access for that user: https://changelog.jumpdesktop.com/save-on-team-licenses-by-disabling-remote-access-for-users-rAFnW

  Thanks.

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