Jump Desktop Support Mar 28 • Troubleshooting
Jump Desktop 7.0 for Android drops backwards compatibility with the older version of automatic setup. Users using automatic setup must upgrade their remote computers to Jump Desktop Connect .
If you've upgraded to Jump Desktop 7.0 and haven't updated to Jump Desktop Connect on the remote computer, it will appear 'offline' when you try to connect. If you don't have physical access to the remote computers then follow these steps to re-gain access to the computers and upgrade to Jump Desktop Connect remotely:
How to remotely update to Jump Desktop Connect
If you have trouble with this please contact firstname.lastname@example.org.
Jump Desktop Support October 28, 2015 • 11 • Troubleshooting
Updated March 26th 2016: Jump Desktop 7.0 for Android has been released to the Google Play store. Please update to 7.0 on your Android device and update to Jump Desktop Connect - it should resolve any issue you're hitting.
Updated Jan 14th 2016: Jump Desktop 7.0 Beta for Android has been released. It fixes the crashing issue. For instructions on how to opt into the beta visit: http://support.jumpdesktop.com/entries/107694613
If you're using Jump Desktop 5.0 for Android, then you might experience a crash when trying to connect to automatic connections after upgrading to Jump Desktop Connect on the remote PC/Mac. We're working on a new Android update for Jump Desktop that will fix this issue (free for existing users). In the meantime please follow the instructions below to work around the issue:
Edit: Fixed Windows download link typo.
Jump Desktop Support October 23, 2015 • 6 • Troubleshooting
If you've updated to Jump Desktop 7.0 for iOS or Jump Desktop 6.0 for Mac, then you might have trouble connecting to computers running an older version of the automatic setup component. To fix this please make sure you upgrade the remote computers to the new Jump Desktop Connect app. Jump Desktop Connect replaces the older automatic setup component and updating to it should fix all connectivity issues with Jump Desktop 7.x for iOS and Jump Desktop 6.x for Mac. To update the remote computer simply visit https://jumpdesktop.com/go on the remote computer and follow the instructions there.
Android users: If you're connecting to your computers using Jump Desktop for Android please do not update to Jump Desktop Connect yet. There is a known issue with the current Android production release - we'll be releasing a new update for Android soon that resolves the issue with Jump Desktop Connect.
A little more information: In Sept 2015 we released Jump Desktop 7.0 for iOS and Jump Desktop 6.0 for Mac with a complete rewrite of how automatic connections work. In addition to this we also released a new automatic setup component called Jump Desktop Connect that replaces the old automatic setup component going forward. Please update your remote PCs and Macs to Jump Desktop Connect ASAP as we've dropped support for the older automatic setup components.
The new Jump Desktop Connect app does everything the old automatic setup component did and has these additional features:
You can now give multiple users access to the same computer. Previously you had to share the same account between all users. It's much simpler now - just add each user's account to Jump Desktop Connect on the remote computer. Very useful for tech support or when multiple family members / co-workers need access to the same computer.
Truly unlimited number of computers per account. Virtually limitless number of computers can now be managed using the same account (previously we were limited to Google's 10 login limit per account).
Connect from places where Google is blocked: Surprisingly Google is blocked in a lot of places: Schools, offices, all of China. Well you don't need to worry about it anymore, because we don't use Google servers!
Doesn't require a Google account anymore. You can sign up and login using any old email address.
Auto updates in the background: The latest and greatest version without needing to manually log in and apply updates - unless of-course you enjoy manually updating Jump on all your computers, in which case you can disable automatic updates.
And also: Fluid Remote Desktop...
Jump Desktop Support April 15, 2010 • Misc