M1 Mac accessing Fluid Remote Desktop

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6 comments

  • Official comment
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    Jump Desktop Support

    Hi there,

    1. I believe @Sasi's issue was fixed due on the Windows client.

    2. @burd - you shouldn't have trouble connecting to a M1. What's the issue?

     

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    Toby Dalsgaard

    We are using M1's to connect to M1's and we've had no issues with connections since the updates. Curious to see what you figure out. 

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  • Avatar
    Sasi

    It works fine for me. 
    But my friend ( Windows PC ) tried to connect by "Secured share links" ( https://jumpdesktop.com/redir/new_ios_inapp/index-272.html#:~:text=Secure%20Screen%20Sharing%20Links,the%20'Copy%20Link'%20button ) to my mac.

    It's not working. 

    I have been talking to the support team for 17 days. But they don't even understand what I mean. lol
    Sent so many screenshots and details. 

    It's a great app. but support really sucks. 

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    Erin Smith

    Hi Sasi,  I'm new to Jump Desktop and I'm trying to do something similar to what you are. I have a Macbook Air M1 that I mainly use to connect to a work Macbook Pro. I need to run both at High Resolutions (3K-4K) and was hoping the "Fluid Desktop" would work better that the native Mac "screen sharing" which lags alot.   

    Is there anything I need to do to Enable Fluid Desktop on the work macbook?  I've installed Jump Desktop on both macbooks, but it seems like it's still just using the built-in VNC server.   I've emailed Support with all these questions but they only said "use Fluid Desktop" but did not explain how or anything else.. 

    Appreciate any help...   Cheers

     

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    Sasi

    Hello Erin,

    @Erin, I am also here. I love Jump product. But I hate the support team. Plz try to talk to them. They will give you a headache. Even if I provided so many screenshots and details, they don't even read my problems and have been giving me wrong & short answers over and over. It has been more than 20 days.

    What a shame for this great software.

    I don't know if I can help you out as I am also new here.
    Do you mean you want to access from ur Mac Pro to Mac Air?
    I don't have much lags. Just a little low resolution. But I don't mind much.
    I just use the "secured shared link" to my friend. I can access my friend's computer without any issues. Not much lags and just a little low resolution. (as I mentioned, my friend can't access my mac)

    For my computers ( I registered my id ), I don't have many issues. I believe that's the fluid sharing way. 
    Sorry.. Not sure much about it. 

     

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    burd

    Not working with M1 Mac Mini and no support provided. Shame. I counted on Jump. Any other options out there worthy of consideration? 

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