Low performance controlling MacOS from Windows

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Nicolás Perna

December 13, 2017 20:38

I installed Jump Desktop in the search for controlling my MacMini (Sierra)  from my Windows 10 PC and i'm not getting a fluid experience at all, looks like any vnc client which sucks.

I have both machines on lan and using the fluid remote control. Any suggestion?

Thanks.

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  Jump Desktop Support December 13, 2017 20:39

  Sorry to hear this. Can you tell me a little more about this? 

  1. Is the MacMini headless?
  2. What kind of network do you have between the Win 10 and MacMini machine?
  3. What resolution is the MacMini running at?

  Thanks.

   

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  Nicolás Perna December 13, 2017 20:56

  1. I tried with and without monitor, on and off. No difference. Maybe snappier with the monitor on, but still 500ms delay between macmini monitor and the remote screen on my windows.
  60fps on monitor, looks like 30fps or lower con remote screen.
  
  2. Cisco switch and ubiquiti router, no wifi only utp cable.
  
  3. 1080, also tried 720.

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  Jump Desktop Support December 13, 2017 21:01

  Thanks. Something's definitely wrong - it should be _much_ quicker based on what you're describing: 

  Can you connect from Windows and start up a video on the MacMini and let it play for a minute or so? Jump will ramp up the connection. Let me know if it helps.

   

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  Nicolás Perna December 13, 2017 21:19

  Network usage went up to 6-10Mbps on Windows.
  
  This is what i ment. Resolution is around 1080p.
  
  https://www.youtube.com/watch?v=3th9KaYAuQ0

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  Jump Desktop Support December 13, 2017 21:22

  Thanks. That video was super helpful!

  1. Do you have an iPad/iPhone or another Mac with which you can remote into your machine from? Does it experience the same issue? 

  2. Can you make sure Jump Desktop on Windows has graphics acceleration enabled? You can find it in File -> Preferences.

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  Nicolás Perna December 13, 2017 21:26

  Yes i have acceleration on. I'm upgrading to high sierra now i will check and return feedback once done. Also will try with ipad as requested.
  
  Thanks.

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