New User question about ipad connectivity from a different wireless network

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Paul Lauritzen

October 16, 2017 18:12

I have 2 desktop computers in the U.S. and will be traveling to Ireland in a week with an iPad pro.  So today I downloaded the software to my desktops and to my ipad and viola!  I was connected.  Very cool!  But I just went to lunch with my ipad and could not connect from the restaurant wireless network.  I am unclear on how to activate the functionality to access my desktop from from my iPad while overseas.  When I installed the software, I just let it install automatically.  Can you tell me what I need to do to make this work for me?

Thanks very much!

Paul in Atlanta.

          

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  Jump Desktop Support October 16, 2017 18:14

  Hi Paul,

  It should show worked from the restaurant's wireless network too. Can you tell me a little more? Did you see an error message while trying to connect? If so, what did it say? 

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  Paul Lauritzen October 16, 2017 18:19

  Thanks for responding so quickly.  It was simply "Connecting" for a full minute before I exited.  Maybe I just didn't wait long enough..  I'll try it again later today and report back.  When I installed the software this morning on my ipad and desktop, the connection was almost instantaneous.  But it was all the same network.  

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  Jump Desktop Support October 16, 2017 18:24

  Paul,

  1. Did you make sure the wireless network on the restaurant was working properly? It might take some time to establish a connection if the wifi is flaky/slow.  

  2. Another thing you may want to double check is to make sure your computer is set to not go to sleep when connected to a power source (I don't think this is your problem though since Jump would have reported that the computer is offline in about 15-20 seconds after trying to connect).

  3. Finally, if you hit this problem again, send over the logs: After the failed connection attempt, go back to the main Jump Desktop screen and tap the settings icon on the top left. Then tap 'Contact support' and send over the logs.

   

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  Paul Lauritzen October 16, 2017 18:35

  Thanks for being so quick with this!  I'm impressed.   Answers:

  1.  Could be that the restaurant network was indeed slow.

  2.  Desktop was set to never sleep.

  3.  I will try again this evening and report back.

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  Paul Lauritzen October 16, 2017 18:58

  Looks like all is OK.  I just connected my iPad to my Android cell phone via the Mobile Hotspot feature.  I was able to connect from the Ipad to the desktop very quickly.

  So the problem must have been a flaky wireless connection in the restaurant.

  Thank you very much for the great and rapid help.  You are the best!

   

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