Recognized as a function when typing in English

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이재윤

April 20, 2023 06:42

When I remotely adjust my MacBook with Jump-to-Desktop, when I type in Korean, it is normal, but when I type in English, the key input is recognized with command key, so I can't type it, and only the function Like copying and pasting is executed. How can we solve this?

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  Abdul Ghani Madid April 20, 2023 21:19

  Hi,

  Thanks for reaching out about this issue with typing in English while remotely accessing your MacBook with Jump Desktop. To assist you better, I would like to ask which devices you are connecting from and to, and which protocol you are using to connect? 

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  이재윤 April 25, 2023 14:58

  I'm using MacBook Pro M1. I'm connecting to my MacBook using iPad 11 3rd generation and the keyboard on my iPad is Logitech combo touch. It used to be good, but at some point, it's like this. I don't know exactly what protocol means, but I'm using Wi-Fi to connect

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  Abdul Ghani Madid April 25, 2023 17:36

  Hi,

  Thank you for responding. To ensure that I can assist you effectively, could you please give me more information about the specific key combinations that are not working on your keyboard? I'd also appreciate it if you can provide me with a detailed step-by-step reproduction of the issue so I can communicate this to our developers. By doing this, our developers we'll be able to recreate the problem and identify the root cause, allowing us to provide you with a solution.

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  이재윤 April 27, 2023 14:18

  For example, when I input "c", "Cmd" + "C" is executed. And when "V", CMD+V is excuted. All of key is executed with "CMD" even though I input without CMD in Jump remote environment. There is no problem in my mac book. And I can handle normally when I connect to my other laptop using Window.

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  Abdul Ghani Madid April 27, 2023 17:20

  Hi, Thank you for explaining the issue you're facing with executing commands in Jump remote environment.
  Before anything else, I'd like to clarify if this issue occurs consistently or only occasionally.

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  이재윤 April 30, 2023 14:47

  this is consistently. I'm still facing the issue. Please check it asap.

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  Abdul Ghani Madid May 01, 2023 17:22

  Hi, Thank you for responding. We have an internal bug for this and our team is currently investigating the issue.

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  이재윤 May 08, 2023 18:08

  When could I get fixed?? I can’t use Jumpdesk for months.. I really need it. Please help asap

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  이재윤 May 11, 2023 04:28

  T.T

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  Byungjin Park March 23, 2025 04:21

  I'm suffering the same issue for a long time. How can I fix this problem?

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