Suppress remote audio auto-switch to JD audio on connection?

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Alan Robson

July 10, 2023 15:39

Hello! When I connect to a remote computer, is there a way to suppress the automatic audio switch-over on the remote computer to Jump Desktop Audio? This is from Mac to Mac, from a variety of machines in both cases, but all recent or current versions of OS & Jump Desktop. The remote machines in these cases are running various audio applications, so when we connect to the remote machine to provide support, that audio gets interrupted. These machines are often feeding PA systems with many people listening, so that's obviously not desirable, even when we quickly switch it back. Any assistance would be appreciated, thank you!

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• Official comment

  

  Jump Desktop Support July 10, 2023 19:02

  Hi Alan,

  You can disable Jump's audio forwarding: Right click your connection icon -> Edit -> Sharing and uncheck 'Play on Mac'.

  Thanks.

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  Alan Robson July 11, 2023 13:13

  That is perfect! So sorry I missed that, but thank you so much for your help!!

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