Is there a resolution limit for the remote Jump desktop?

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Terry McMillan

August 30, 2023 18:47

I have my iPad Pro connected to a 4k monitor to use as a second screen. I am launching Jump from the 4k monitor and connecting to my home mac mini which is also on a 4k monitor. For my iPad settings, I have Retina Resolution turned on and have the display setting set to be the same as the remote computer. Once connected, Jump shows the 4k layout of my home computer but it's blurry. Does Jump not have the capability to display a 4k resolution on the remote computer? Or do I have something set up incorrectly? Based on past community posts, I saw that it was limited at one time but thought that would have been resolved by now. 

Thanks,
Terry

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  Abdul Ghani Madid August 31, 2023 17:01

  Hi Terry,

  We are currently working on enabling the iPad version of Jump Desktop to match the resolution of a remote machine 4K display.
  In the meantime, the workaround is to try and disable resolution matching and manually adjust the resolution on the remote system after connecting.

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  Terry McMillan August 31, 2023 17:10

  Thank you for the clarification. What is the largest resolution that Jump currently supports on a remote system?

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