Connecting to Laptop when lid is closed

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Tyler Zeng

October 19, 2014 04:28

I'm on windows 8.1 on my laptop. When accessing it while the lid is closed, most of the screens become invisible. No matter what active screen I choose on my windows bar, it will remain as showing desktop. When I click menu, it will show a blank box. If I open a browser and make that my active screen, I will still just see my desktop, but if I hover my mouse over some link and click it, it would go to that invisible link. 

Power settings are set to "Do Nothing" when lid closes. Have tried solutions such as setting ACPI Lid drivers to "Volume Manager", which I don't remember if it worked, but made it so when I open the lid, the screen wouldn't turn on. And also tried to set registry for LidAlwaysOpen to 1 which did not help. Anyone with solution?

Here's a video of the problem:

http://youtu.be/wMBSEKBwW6M

 

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  Richard Shearwood December 11, 2015 23:26

  This is incredibly frustrating because the remote machine is in a rack in a datacentre so it cannot be left open. It might be an issue with windows 8.1 of course, rather than Jump but it's hugely unhelpful.

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  Richard Shearwood December 11, 2015 23:29

  Is this an issue with VNC and RDP? I am connecting with VNC and have this problem - the Windows8.1 version is Home so doesn't have RDP built in. I am using the Fluid connection over VNC but it's no better than base VNC for this problem.

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  Angie York June 02, 2016 17:14

  Having this same issue with desktop v5.0.7 running on Windows 10 using VNC or Fluid connection.  Would love a solution :(

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  Angie York June 02, 2016 17:36

  OK so I had this issue but it seemed to be limited to Firefox.  Found that if I disable hardware acceleration for Firefox then it works fine with the lid closed.  Perhaps same would work for other programs.  For Firefox you go to Options -> Advanced -> General tab and uncheck "Use hardware acceleration when available" :)

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  Jump Desktop Support June 06, 2016 15:05

  This _probably_ happens because Windows turns off the graphics hardware when you close the laptop's lid. We're investigating ways to try and force Windows to keep the graphics hardware running while you're connected and the lid is down. At the moment the best way to ensure the graphics hardware is running is to attach an external monitor or a display emulator like this one: CompuLab Display Emulator (note we haven't tested it out with this specific problem).

  Related Article: Low resolution on headless Windows machines when using Fluid Remote Desktop

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