After connecting, screen goes black

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    Jump Desktop Support

    Dale - can you tell me a little more about this? Which version of Jump Desktop are you running? Click on Jump Desktop -> About to find the version number. Also - can you tell me what happens after you try to connect? Do you see any error messages?

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    Dale Wyttenbach

    More information: It happens when connecting from my imac to my desktop Win7 PC.  I think it happens because the screen resolution of my imac exceeds that of the PC.  When it happens the initial connection appears to exceed because I can view a corporate warning about connecting to the network (I connect via a VPN).  Then (I presume) negotiation begins about the screen resolution.  At this time the connection freezes and when I move the mouse it starts painting black wherever the mouse moves.  I can connect multiple times and it happens every time.

    The workaround is to then connect with a Win7 laptop whose resolution is less than the PC I am connecting to.  Once I do that I can connect from my imac again without issue (until I upgrade OS X again, presumably).  Once the situation is fixed both Microsoft RDC and Jump Desktop work fine, so this does not appear to be a problem with Jump Desktop itself.

    The thing I am not sure about, is does my imac have this problem because it is OS X, or because its screen resolution is higher than the Win7 PC I am connecting to?  Because the only other machine I have to test with is a Win7 laptop whose screen resolutions is less than the Win7 PC I am connecting to.

    My Jump Desktop version is Version 5.0.1 (128)

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