No computers listed for Jump Desktop Viewer (Beta) on Windows 8.1

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Jumpdesktopremotesession

July 10, 2016 15:32

I have 2 computers installed with Jump Desktop using a Gmail account. One is a Windows 7 another is a Windows 8.1. On my Mac I am able to logon and have both computer listed. However when I installed Jump Desktop Viewer (Beta) for Windows then logged on using same credentials, nothing is listed. I tried this on a Windows 7 desktop and Windows 8.1 same symptoms; I don't have any of the 2 computers.

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• Official comment

  

  Jump Desktop Support November 08, 2016 19:35

  Hi Jim,

  We've just created a new trouble shooting article to help fix this problem: https://support.jumpdesktop.com/hc/articles/215123346

  Let me know if it helps.

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  Jim Nohr November 08, 2016 18:02

  I have 2 computers installed with Jump Desktop using a Gmail account. One is a Windows 7Professional and the other is a Windows 10. On my iPhone I am able to logon and have both computers listed. However when I installed Jump Desktop Viewer (Beta) for Windows then logged on using same credentials, nothing is listed. I tried this on a Windows 7 desktop and Windows 10 same symptoms;  I had our IT guy who has used this with several customers make sure I was doing it properly and we have the same result.  Something is up with the Windows version.

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  Rima Startextile November 08, 2016 21:46

  New account here, having the same issue.  Just installed on WIndows 10 64-Bit with newest version of Jump Connect and the Jump Viewer,  Fluid is enabled and I'm only getting the "Add a Computer" message on Jump Viewer.  

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