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33 comments

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    luke

    tested on build 23E5180j

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    Benny Dormaels

    same issue here

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    Jeffrey Mason

    same issue here

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    Bacuba

    Jump does not work on Windows 11 currently.

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    Abdul Ghani Madid

    Hi Luke, Thank you for bringing this to our attention.

    Regarding this issue, the Sonoma 14.4 beta breaks Jump Desktop Connect, there is an Apple bug on this already.
    To know more about it kindly check this link: https://developer.apple.com/documentation/macos-release-notes/macos-14-release-notes#ScreenSharing 

    Best Regards,
    Abdul Ghani

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    luke

    Abdul,
    I read the page you linked there, but I don't see any mention about a bug related to Screen Sharing.

    The only thing I can find is this:

    "Deprecations -
    Use of legacy CGDisplayStream APIs to capture screen content will result in additional consent alerts. (110529324)"

    Is that what you are referring to? If it is, it seems like apps will need to change their code to not call CGDisplayStream() anymore to fix the multiple permission prompts.

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    Sean Murray

    I'm seeing the same issue (still happening in the recent beta 2 release of macOS 14.4).

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    Jake Adam

    Same issue. I can no longer access my MacBook remotely since this update (unless I am standing right next to it to click "allow" over and over again), so I have to use a different application instead unfortunately.

    Steps I've tried:

    • My macOS Screen & Audio Recording & Accessibility settings are already marked as allowed for Jump Desktop Connect.
    • I already tried uninstalling/reinstalling multiple times
    • I tested across multiple macOS devices; same issue persists, on macOS.

     

    Since other Remote Desktop apps remain NOT broken, the link to Sonoma's release notes are not relevant... something has to be fixed with Jump Desktop to allow this to work again.

    Could you confirm if this is actively being worked on?

    Thank you for your help!

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    Anthony Sabatino

    Same issue here

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    Sasi

    Same issue here. It kills me. :(

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    Jump Desktop Support

    Hi Everyone,

    MacOS 14.4 Beta 3 was released a few hours ago. Can you please try updating macOS to 14.4 beta 3 and let us know if it fixes the issue?

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    Sean Murray

    It did not fix anything for me.

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    luke

    14.4 beta 3 does not fix it for me either

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    Sasi

    Same to me. 14.4 beta 3. I event reinstalled Mac OS Beta ( I was not able to choose to downgrade )

    It's not working. Recommended my clients and purchased it. But not working now.

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    Jump Desktop Support

    We've reproduced this on our side. Please keep in mind that 14.4 is still in beta. The API that Jump uses to capture the screen broken in 14.4.The API worked as expected from in 14.1, 14.2 and 14.3. We've raised this issue with Apple - such a major break in functionality is not expected in a point release.

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    David Smit

    I'm assuming as mentioned above, you need to change how you're doing API calls, as they deprecated functions.

    "Deprecations -
    Use of legacy CGDisplayStream APIs to capture screen content will result in additional consent alerts. (110529324)"

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    Jump Desktop Support

    Yes, we will be moving to ScreenCaptureKit. However, keep in mind that the API was deprecated in macOS 14 which was released in Sep 2023 ~ 5 months ago.

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    luke

    I'm glad you raised the issue & I wish that Apple hadn't broken this.

    But, to be accurate, according to their release notes, the API that was deprecated is CGDisplayStream which was actually deprecated in 14.0 — so quite a long time ago. See https://developer.apple.com/documentation/macos-release-notes/macos-14-release-notes#ScreenSharing

    In case you want to reference the bugtracker that I have open as well it's FB13580551.

     

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    Jump Desktop Support (Edited )

    Thanks for that Luke. Breaking APIs this way in minor releases is unexpected and we think this is a bug introduced in 14.4 betas and are hoping Apple will fix before final release. We are working on moving to the new API in the meantime.

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    Jump Desktop Support (Edited )

    Hello everyone,

    Comment Updated: Feb 25th. Please use 6.10.23 and make sure you've updated for macOS 14.4 Beta 4: https://jumpdesktop.com/downloads/connect/JumpDesktopConnect-6.10.23.dmg

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    Jake Adam

    The 6.10.22 update fixed it for me! Thank you so much.

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    luke

    Fixed is working for me as well. Nice job!

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    블랙말랑하누

    That fixed it, thank you!

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    Sasi

    Tested it with my clients. It works very well! 

    Thank you!

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    Adam Padron

    Working for me as well.  Thank you!

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    David Smit

    Confirmed as well, thanks!

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    Keith Messier

    The macOS beta released today (Feb. 20) seems to have fixed the problem. I was getting that annoying prompt for other third-party apps and utilities (e.g., Zoom, Parallels Access), but the issue disappeared with today's macOS beta.

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    Sean Murray

    I've run into a new problem that seems to stem from this latest beta version of Jump Desktop Connect. I use my work Macbook Air to connect to my Mac mini back at home during the day. If I put my Macbook Air to sleep while it is connected to the Mac mini, it seems to cause Jump Desktop Connect on the mini to stop responding. When this happens, I can't reconnect to the mini until I get home at the end of the day and force quit and restart Jump Desktop Connect.

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    luke (Edited )

    @Sean Murray I've got the same problem, except it happens when I connect to my Mac Mini from my iPhone, and then later try to reconnect.

    I ran some debug logging with the 'log stream' command while trying to connect, and I saw repeated entries from TCCd denying access due to JumpConnect requesting access to Contacts and Calendars. Not sure if that's related. I can post the logs somewhere if it's helpful to the developers.

    In the meantime, if you have SSH access to the target machine, I found that killing the JumpConnect process seems to restore the ability to connect:

    sudo pkill -x JumpConnect

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