screen recording permission window appears even if logged in

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April 14, 2024 23:22

When remotely accessing a MacBook using an iPad, a screen recording permission window appears even if logged in, so access is not possible from outside.

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  Ken Atherton April 28, 2024 01:37

  Hi, I'm having this problem too when I try to log into my Mac Studio.  It's not happening on any other devices, including a MacBook I also use.

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  Ken Atherton April 28, 2024 01:38

  In my case, if I am in front of the computer, I can click "allow" and the same dialog will appear two or three more times.  Eventually the fluid connection will start, but the next time I try to connect, it's back to the same situation.

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  Abdul Ghani Madid April 29, 2024 13:12

  Hi Ken,

  For this, can you please try these steps on the Host (remote) Mac:

  1. Uninstall Jump Desktop Connect on the remote Mac.
  2. Restart the Mac.
  3. Reinstall Jump Desktop Connect.
  4. After reinstalling, a system message will appear asking for screen recording permission. Please note that this message may be different from the one displayed by Jump Desktop Connect.
  5. Click on 'Open System Preferences' in the system dialog.
  6. Follow the prompts to grant the required permission

  Let me know if you're still hitting after doing the workaround.
  
  Thank you.

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