Stuck on "Connecting to Jump Desktop's cloud service..."

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    Abdul Ghani Madid

    Hi Owen, Thank you for reaching out to us.

    Could you please provide more details about your connection setup?
    Also, ensure that Jump Desktop Host is permitted on your network. For guidance on configuring Jump Desktop Host, please refer to this help article: Administrator's Guide for Jump Desktop Connect.

    Thanks

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    Rizwan Ahmed

    Hello, I am having the same issue.

     

    Just installed the Just Desktop Connect app on Windows 11 and it gets stuck on:

    "Connecting to Jump Desktop's cloud services".

    Then I got to check logs, I see this: (please help)

    2025-10-20 09:20:05:101 20504:30388 INFO [connect_app] Connect Version: 7.1.51 
    2025-10-20 09:20:05:101 20504:30388 INFO [connect_app] Starting in service mode
    2025-10-20 09:20:05:265 19744:20908 INFO [connect_app] Connect Version: 7.1.51 
    2025-10-20 09:20:05:267 19744:20908 INFO [connect_app] Starting post install tasks
    2025-10-20 09:20:05:353 20504:30388 INFO [update] Skipping update check, silent installs are disabled
    2025-10-20 09:20:05:366 20504:30388 INFO [connect_server] Doing first run config
    2025-10-20 09:20:05:371 20504:25384 INFO [wrtc] Error(opensslidentity.cc:392): Failed to create OpenSSLCertificate from PEM string.
    2025-10-20 09:20:05:371 20504:25384 INFO [connect_server] Generating identity...
    2025-10-20 09:20:05:383 20504:25384 INFO [connect_server] Identity generated
    2025-10-20 09:20:05:429 20504:30388 INFO [connect_service] Starting now...
    2025-10-20 09:20:05:430 20504:30388 INFO [connect_service] Now listening on: \\.\pipe\com_p5sys_jump_connect_service
    2025-10-20 09:20:05:446 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:20:05:447 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:20:05:449 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:20:05:449 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:20:05:497 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:20:06:169 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:20:06:170 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:20:06:170 20504:25384 INFO [connect] Scheduling next reconnect in 25 seconds
    2025-10-20 09:20:06:170 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:20:06:171 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:20:06:171 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:20:08:304 19744:20908 INFO [connect_app] Post install tasks finished
    2025-10-20 09:20:08:304 19744:20908 INFO [connect_app] Exiting process
    2025-10-20 09:20:15:850 20504:30388 INFO [connect_service] Got new service connection
    2025-10-20 09:20:15:876 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:20:15:877 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:20:15:878 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:20:15:878 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:20:15:878 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:20:16:255 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:20:16:255 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:20:16:255 20504:25384 INFO [connect] Scheduling next reconnect in 30 seconds
    2025-10-20 09:20:16:255 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:20:16:255 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:20:16:256 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:20:46:256 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:20:46:258 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:20:46:258 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:20:46:542 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:20:46:542 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:20:46:542 20504:25384 INFO [connect] Scheduling next reconnect in 35 seconds
    2025-10-20 09:20:46:542 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:20:46:542 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:20:46:542 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:21:21:542 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:21:21:543 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:21:21:543 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:21:21:816 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:21:21:816 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:21:21:816 20504:25384 INFO [connect] Scheduling next reconnect in 40 seconds
    2025-10-20 09:21:21:816 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:21:21:817 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:21:21:817 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:22:01:831 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:22:01:831 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:22:01:831 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:22:02:215 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:22:02:215 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:22:02:215 20504:25384 INFO [connect] Scheduling next reconnect in 45 seconds
    2025-10-20 09:22:02:215 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:22:02:215 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:22:02:216 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:22:47:219 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:22:47:219 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:22:47:219 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:22:47:524 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:22:47:524 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:22:47:524 20504:25384 INFO [connect] Scheduling next reconnect in 50 seconds
    2025-10-20 09:22:47:524 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:22:47:524 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:22:47:527 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:23:37:538 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:23:37:539 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:23:37:539 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:23:37:904 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:23:37:904 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:23:37:904 20504:25384 INFO [connect] Scheduling next reconnect in 55 seconds
    2025-10-20 09:23:37:904 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:23:37:905 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:23:37:905 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:24:32:909 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:24:32:910 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:24:32:910 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:24:33:291 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:24:33:291 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:24:33:291 20504:25384 INFO [connect] Scheduling next reconnect in 60 seconds
    2025-10-20 09:24:33:291 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:24:33:292 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:24:33:293 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:25:33:302 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:25:33:302 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:25:33:302 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:25:33:673 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:25:33:673 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:25:33:673 20504:25384 INFO [connect] Scheduling next reconnect in 65 seconds
    2025-10-20 09:25:33:673 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:25:33:673 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:25:33:673 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:26:38:684 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:26:38:685 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:26:38:685 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:26:38:969 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:26:38:969 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:26:38:969 20504:25384 INFO [connect] Scheduling next reconnect in 70 seconds
    2025-10-20 09:26:38:969 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:26:38:969 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:26:38:970 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:27:48:981 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:27:48:981 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:27:48:981 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:27:49:380 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:27:49:380 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:27:49:380 20504:25384 INFO [connect] Scheduling next reconnect in 75 seconds
    2025-10-20 09:27:49:380 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:27:49:381 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:27:49:381 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:29:04:387 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:29:04:387 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:29:04:387 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:29:04:782 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:29:04:782 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:29:04:782 20504:25384 INFO [connect] Scheduling next reconnect in 80 seconds
    2025-10-20 09:29:04:782 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:29:04:782 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:29:04:785 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:30:14:391 20504:30388 ERROR [connect_service] Closing service client
    2025-10-20 09:30:22:479 20504:30388 INFO [connect_service] Got new service connection
    2025-10-20 09:30:22:500 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:30:22:501 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:30:22:502 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:30:22:502 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:30:22:502 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:30:22:895 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:30:22:895 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:30:22:895 20504:25384 INFO [connect] Scheduling next reconnect in 85 seconds
    2025-10-20 09:30:22:895 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:30:22:895 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:30:22:896 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:31:47:897 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:31:47:897 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:31:47:897 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:31:48:201 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:31:48:201 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:31:48:201 20504:25384 INFO [connect] Scheduling next reconnect in 90 seconds
    2025-10-20 09:31:48:201 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:31:48:201 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:31:48:202 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:33:18:209 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:33:18:209 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:33:18:209 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:33:18:624 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:33:18:624 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:33:18:624 20504:25384 INFO [connect] Scheduling next reconnect in 95 seconds
    2025-10-20 09:33:18:624 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:33:18:624 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:33:18:624 20504:25384 INFO [connect_server] RTC Server enabled
    2025-10-20 09:34:53:624 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
    2025-10-20 09:34:53:624 20504:25384 INFO [connect_server] Signing in...
    2025-10-20 09:34:53:624 20504:25384 INFO [connect_server] No proxy detected
    2025-10-20 09:34:53:989 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
    2025-10-20 09:34:53:989 20504:25384 INFO [connect] Unexpected disconnect
    2025-10-20 09:34:53:989 20504:25384 INFO [connect] Scheduling next reconnect in 100 seconds
    2025-10-20 09:34:53:989 20504:25384 INFO [connect_server] Closing: 10, 10053
    2025-10-20 09:34:53:989 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
    2025-10-20 09:34:53:989 20504:25384 INFO [connect_server] RTC Server enabled

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