Stuck on "Connecting to Jump Desktop's cloud service..."
I am trying to use jump desktop on my work pc and I'm not able to connect. I suspect IT is likely blocking some ports but wanted to confirm. Here is the service logs...
2024-05-17 23:03:13:159 336:24072 INFO [connect.app] Connect Version: 6.10.24
2024-05-17 23:03:13:165 336:24072 INFO [connect.app] Starting in service mode
2024-05-17 23:03:13:255 336:24072 INFO [update] Skipping update check, silent installs are disabled
2024-05-17 23:03:13:265 336:24072 INFO [connect.server] Doing first run config
2024-05-17 23:03:13:271 336:23036 INFO [wrtc] Error(opensslidentity.cc:392): Failed to create OpenSSLCertificate from PEM string.
2024-05-17 23:03:13:271 336:23036 INFO [connect.server] Generating identity...
2024-05-17 23:03:13:299 11108:10216 INFO [connect.app] Connect Version: 6.10.24
2024-05-17 23:03:13:299 11108:10216 INFO [connect.app] Starting post install tasks
2024-05-17 23:03:13:329 336:23036 INFO [connect.server] Identity generated
2024-05-17 23:03:13:346 336:24072 INFO [connect.service] Starting now...
2024-05-17 23:03:13:347 336:24072 INFO [connect.service] Now listening on: \\.\pipe\com_p5sys_jump_connect_service
2024-05-17 23:03:13:601 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:03:13:601 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:03:13:602 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:03:13:602 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:03:13:620 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:03:13:869 336:23036 ERROR [connect] Unable to parse message from stream - skipping
2024-05-17 23:03:13:869 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:03:13:869 336:23036 INFO [connect] Scheduling next reconnect in 25 seconds
2024-05-17 23:03:13:869 336:23036 INFO [connect.server] Closing: 0, 0
2024-05-17 23:03:13:870 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:03:13:870 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:03:14:420 11108:10216 INFO [connect.app] Post install tasks finished
2024-05-17 23:03:14:420 11108:10216 INFO [connect.app] Exiting process
2024-05-17 23:03:19:882 336:24072 INFO [connect.service] Got new service connection
2024-05-17 23:03:19:896 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:03:19:896 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:03:19:897 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:03:19:897 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:03:19:900 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:03:19:984 336:23036 ERROR [connect] Unable to parse message from stream - skipping
2024-05-17 23:03:19:984 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:03:19:984 336:23036 INFO [connect] Scheduling next reconnect in 30 seconds
2024-05-17 23:03:19:984 336:23036 INFO [connect.server] Closing: 0, 0
2024-05-17 23:03:19:985 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:03:19:985 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:03:49:999 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:03:49:999 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:03:50:001 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:03:50:087 336:23036 ERROR [connect] Unable to parse message from stream - skipping
2024-05-17 23:03:50:087 336:23036 ERROR [connect] Unable to parse message from stream - skipping
2024-05-17 23:03:50:087 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:03:50:087 336:23036 INFO [connect] Scheduling next reconnect in 35 seconds
2024-05-17 23:03:50:087 336:23036 INFO [connect.server] Closing: 0, 0
2024-05-17 23:03:50:087 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:03:50:087 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:04:25:090 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:04:25:090 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:04:25:093 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:04:25:197 336:23036 ERROR [connect] Unable to parse message from stream - skipping
2024-05-17 23:04:25:197 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:04:25:197 336:23036 INFO [connect] Scheduling next reconnect in 40 seconds
2024-05-17 23:04:25:197 336:23036 INFO [connect.server] Closing: 0, 0
2024-05-17 23:04:25:198 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:04:25:198 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:04:56:855 336:24072 ERROR [connect.service] Closing service client
2024-05-17 23:05:00:905 336:24072 INFO [connect.service] Got new service connection
2024-05-17 23:05:01:011 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:05:01:011 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:05:01:012 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:05:01:012 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:05:01:015 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:05:01:085 336:23036 ERROR [net.cert] Could not verify policy - error: 800B0109
2024-05-17 23:05:01:086 336:23036 INFO [wrtc] Error(openssladapter.cc:439): OpenSSLAdapter::ContinueSSL: code=-1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
2024-05-17 23:05:01:086 336:23036 INFO [wrtc] Error(openssladapter.cc:449): OpenSSLAdapter::Error(ContinueSSL, -1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed)
2024-05-17 23:05:01:086 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:05:01:086 336:23036 INFO [connect] Scheduling next reconnect in 45 seconds
2024-05-17 23:05:01:086 336:23036 INFO [connect.server] Closing: 10, -1
2024-05-17 23:05:01:086 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:05:01:086 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:05:46:099 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:05:46:099 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:05:46:101 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:05:46:163 336:23036 ERROR [net.cert] Could not verify policy - error: 800B0109
2024-05-17 23:05:46:163 336:23036 INFO [wrtc] Error(openssladapter.cc:439): OpenSSLAdapter::ContinueSSL: code=-1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
2024-05-17 23:05:46:163 336:23036 INFO [wrtc] Error(openssladapter.cc:449): OpenSSLAdapter::Error(ContinueSSL, -1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed)
2024-05-17 23:05:46:163 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:05:46:163 336:23036 INFO [connect] Scheduling next reconnect in 50 seconds
2024-05-17 23:05:46:163 336:23036 INFO [connect.server] Closing: 10, -1
2024-05-17 23:05:46:163 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:05:46:164 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:06:36:178 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:06:36:178 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:06:36:180 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:06:36:240 336:23036 ERROR [net.cert] Could not verify policy - error: 800B0109
2024-05-17 23:06:36:240 336:23036 INFO [wrtc] Error(openssladapter.cc:439): OpenSSLAdapter::ContinueSSL: code=-1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
2024-05-17 23:06:36:240 336:23036 INFO [wrtc] Error(openssladapter.cc:449): OpenSSLAdapter::Error(ContinueSSL, -1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed)
2024-05-17 23:06:36:240 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:06:36:240 336:23036 INFO [connect] Scheduling next reconnect in 55 seconds
2024-05-17 23:06:36:240 336:23036 INFO [connect.server] Closing: 10, -1
2024-05-17 23:06:36:240 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:06:36:241 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:07:31:256 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:07:31:256 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:07:31:258 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:07:31:300 336:23036 ERROR [net.cert] Could not verify policy - error: 800B0109
2024-05-17 23:07:31:300 336:23036 INFO [wrtc] Error(openssladapter.cc:439): OpenSSLAdapter::ContinueSSL: code=-1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
2024-05-17 23:07:31:300 336:23036 INFO [wrtc] Error(openssladapter.cc:449): OpenSSLAdapter::Error(ContinueSSL, -1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed)
2024-05-17 23:07:31:300 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:07:31:300 336:23036 INFO [connect] Scheduling next reconnect in 60 seconds
2024-05-17 23:07:31:300 336:23036 INFO [connect.server] Closing: 10, -1
2024-05-17 23:07:31:300 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:07:31:301 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:08:31:318 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:08:31:318 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:08:31:320 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:08:31:382 336:23036 ERROR [net.cert] Could not verify policy - error: 800B0109
2024-05-17 23:08:31:382 336:23036 INFO [wrtc] Error(openssladapter.cc:439): OpenSSLAdapter::ContinueSSL: code=-1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
2024-05-17 23:08:31:382 336:23036 INFO [wrtc] Error(openssladapter.cc:449): OpenSSLAdapter::Error(ContinueSSL, -1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed)
2024-05-17 23:08:31:382 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:08:31:382 336:23036 INFO [connect] Scheduling next reconnect in 65 seconds
2024-05-17 23:08:31:382 336:23036 INFO [connect.server] Closing: 10, -1
2024-05-17 23:08:31:383 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:08:31:383 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:09:36:396 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:09:36:396 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:09:36:398 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:09:36:438 336:23036 ERROR [net.cert] Could not verify policy - error: 800B0109
2024-05-17 23:09:36:438 336:23036 INFO [wrtc] Error(openssladapter.cc:439): OpenSSLAdapter::ContinueSSL: code=-1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
2024-05-17 23:09:36:438 336:23036 INFO [wrtc] Error(openssladapter.cc:449): OpenSSLAdapter::Error(ContinueSSL, -1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed)
2024-05-17 23:09:36:438 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:09:36:438 336:23036 INFO [connect] Scheduling next reconnect in 70 seconds
2024-05-17 23:09:36:438 336:23036 INFO [connect.server] Closing: 10, -1
2024-05-17 23:09:36:438 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:09:36:439 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:10:13:327 336:23036 INFO [connect.local] Started listening: 0.0.0.0:35384
2024-05-17 23:10:46:455 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:10:46:455 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:10:46:457 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:10:46:501 336:23036 ERROR [net.cert] Could not verify policy - error: 800B0109
2024-05-17 23:10:46:502 336:23036 INFO [wrtc] Error(openssladapter.cc:439): OpenSSLAdapter::ContinueSSL: code=-1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
2024-05-17 23:10:46:502 336:23036 INFO [wrtc] Error(openssladapter.cc:449): OpenSSLAdapter::Error(ContinueSSL, -1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed)
2024-05-17 23:10:46:502 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:10:46:502 336:23036 INFO [connect] Scheduling next reconnect in 75 seconds
2024-05-17 23:10:46:502 336:23036 INFO [connect.server] Closing: 10, -1
2024-05-17 23:10:46:502 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:10:46:502 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:11:00:872 336:24072 INFO [connect.service] Got new service connection
2024-05-17 23:11:00:944 336:24072 INFO [connect.service] Got new service connection
2024-05-17 23:11:02:722 336:24072 INFO [connect.service] Got new service connection
2024-05-17 23:11:02:881 336:24072 ERROR [connect.service] Closing service client
2024-05-17 23:11:02:944 336:24072 ERROR [connect.service] Closing service client
2024-05-17 23:11:04:726 336:24072 ERROR [connect.service] Closing service client
2024-05-17 23:12:01:517 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:12:01:517 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:12:01:519 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:12:01:573 336:23036 ERROR [net.cert] Could not verify policy - error: 800B0109
2024-05-17 23:12:01:573 336:23036 INFO [wrtc] Error(openssladapter.cc:439): OpenSSLAdapter::ContinueSSL: code=-1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
2024-05-17 23:12:01:573 336:23036 INFO [wrtc] Error(openssladapter.cc:449): OpenSSLAdapter::Error(ContinueSSL, -1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed)
2024-05-17 23:12:01:573 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:12:01:573 336:23036 INFO [connect] Scheduling next reconnect in 80 seconds
2024-05-17 23:12:01:573 336:23036 INFO [connect.server] Closing: 10, -1
2024-05-17 23:12:01:573 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:12:01:574 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:13:21:580 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:13:21:580 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:13:21:582 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:13:21:623 336:23036 ERROR [net.cert] Could not verify policy - error: 800B0109
2024-05-17 23:13:21:623 336:23036 INFO [wrtc] Error(openssladapter.cc:439): OpenSSLAdapter::ContinueSSL: code=-1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
2024-05-17 23:13:21:623 336:23036 INFO [wrtc] Error(openssladapter.cc:449): OpenSSLAdapter::Error(ContinueSSL, -1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed)
2024-05-17 23:13:21:624 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:13:21:624 336:23036 INFO [connect] Scheduling next reconnect in 85 seconds
2024-05-17 23:13:21:624 336:23036 INFO [connect.server] Closing: 10, -1
2024-05-17 23:13:21:624 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:13:21:624 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:13:30:740 336:23036 INFO [connect.local] Stopping RTC local
2024-05-17 23:13:33:197 336:23036 INFO [connect.server] RDP Sever enabled. Port: 3389
2024-05-17 23:13:33:197 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:13:34:319 336:23036 INFO [connect.server] RDP Sever enabled. Port: 3389
2024-05-17 23:13:34:319 336:23036 INFO [connect.server] VNC Sever enabled. Port: 5900
2024-05-17 23:13:34:319 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:13:35:609 336:23036 INFO [connect.server] RDP Sever enabled. Port: 3389
2024-05-17 23:13:35:609 336:23036 INFO [connect.server] VNC Sever enabled. Port: 5900
2024-05-17 23:13:56:192 336:24072 INFO [connect.service] Got new service connection
2024-05-17 23:13:56:275 336:24072 INFO [connect.service] Got new service connection
2024-05-17 23:13:56:305 336:23036 INFO [connect.server] RDP Sever enabled. Port: 3389
2024-05-17 23:13:56:305 336:23036 INFO [connect.server] VNC Sever enabled. Port: 5900
2024-05-17 23:13:56:305 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:13:58:185 336:24072 ERROR [connect.service] Closing service client
2024-05-17 23:13:58:294 336:24072 ERROR [connect.service] Closing service client
2024-05-17 23:13:59:996 336:24072 INFO [connect.service] Got new service connection
2024-05-17 23:14:00:004 336:24072 INFO [connect.service] Got new service connection
2024-05-17 23:14:00:139 336:23036 INFO [connect.server] RDP Sever enabled. Port: 3389
2024-05-17 23:14:00:139 336:23036 INFO [connect.server] VNC Sever enabled. Port: 5900
2024-05-17 23:14:00:139 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:14:02:003 336:24072 ERROR [connect.service] Closing service client
2024-05-17 23:14:02:004 336:24072 ERROR [connect.service] Closing service client
2024-05-17 23:14:09:533 336:24072 ERROR [connect.service] Closing service client
2024-05-17 23:14:11:398 336:24072 INFO [connect.service] Got new service connection
2024-05-17 23:14:11:410 336:23036 INFO [connect.server] RDP Sever enabled. Port: 3389
2024-05-17 23:14:11:410 336:23036 INFO [connect.server] VNC Sever enabled. Port: 5900
2024-05-17 23:14:11:410 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:14:11:411 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:14:11:412 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:14:11:412 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:14:11:415 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:14:11:466 336:23036 ERROR [net.cert] Could not verify policy - error: 800B0109
2024-05-17 23:14:11:466 336:23036 INFO [wrtc] Error(openssladapter.cc:439): OpenSSLAdapter::ContinueSSL: code=-1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
2024-05-17 23:14:11:466 336:23036 INFO [wrtc] Error(openssladapter.cc:449): OpenSSLAdapter::Error(ContinueSSL, -1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed)
2024-05-17 23:14:11:466 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:14:11:466 336:23036 INFO [connect] Scheduling next reconnect in 90 seconds
2024-05-17 23:14:11:466 336:23036 INFO [connect.server] Closing: 10, -1
2024-05-17 23:14:11:467 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:14:11:467 336:23036 INFO [connect.server] RDP Sever enabled. Port: 3389
2024-05-17 23:14:11:467 336:23036 INFO [connect.server] VNC Sever enabled. Port: 5900
2024-05-17 23:14:11:467 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:15:41:472 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:15:41:472 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:15:41:474 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:15:41:513 336:23036 ERROR [net.cert] Could not verify policy - error: 800B0109
2024-05-17 23:15:41:514 336:23036 INFO [wrtc] Error(openssladapter.cc:439): OpenSSLAdapter::ContinueSSL: code=-1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
2024-05-17 23:15:41:514 336:23036 INFO [wrtc] Error(openssladapter.cc:449): OpenSSLAdapter::Error(ContinueSSL, -1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed)
2024-05-17 23:15:41:514 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:15:41:514 336:23036 INFO [connect] Scheduling next reconnect in 95 seconds
2024-05-17 23:15:41:514 336:23036 INFO [connect.server] Closing: 10, -1
2024-05-17 23:15:41:514 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:15:41:514 336:23036 INFO [connect.server] RDP Sever enabled. Port: 3389
2024-05-17 23:15:41:514 336:23036 INFO [connect.server] VNC Sever enabled. Port: 5900
2024-05-17 23:15:41:514 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:17:16:520 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:17:16:520 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:17:16:522 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:17:16:584 336:23036 ERROR [net.cert] Could not verify policy - error: 800B0109
2024-05-17 23:17:16:584 336:23036 INFO [wrtc] Error(openssladapter.cc:439): OpenSSLAdapter::ContinueSSL: code=-1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
2024-05-17 23:17:16:584 336:23036 INFO [wrtc] Error(openssladapter.cc:449): OpenSSLAdapter::Error(ContinueSSL, -1, error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed)
2024-05-17 23:17:16:584 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:17:16:584 336:23036 INFO [connect] Scheduling next reconnect in 100 seconds
2024-05-17 23:17:16:584 336:23036 INFO [connect.server] Closing: 10, -1
2024-05-17 23:17:16:584 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:17:16:585 336:23036 INFO [connect.server] RDP Sever enabled. Port: 3389
2024-05-17 23:17:16:585 336:23036 INFO [connect.server] VNC Sever enabled. Port: 5900
2024-05-17 23:17:16:585 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:18:08:263 336:24072 ERROR [connect.service] Closing service client
2024-05-17 23:18:56:602 336:23036 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:18:56:602 336:23036 INFO [connect.server] Signing in...
2024-05-17 23:18:56:602 336:23036 INFO [connect.server] No proxy detected
2024-05-17 23:18:56:618 336:23036 INFO [connect] Unexpected disconnect
2024-05-17 23:18:56:618 336:23036 INFO [connect] Scheduling next reconnect in 105 seconds
2024-05-17 23:18:56:618 336:23036 INFO [connect.server] Closing: 10, 11004
2024-05-17 23:18:56:618 336:23036 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:18:56:618 336:23036 INFO [connect.server] RDP Sever enabled. Port: 3389
2024-05-17 23:18:56:618 336:23036 INFO [connect.server] VNC Sever enabled. Port: 5900
2024-05-17 23:18:56:618 336:23036 INFO [connect.server] RTC Server enabled
2024-05-17 23:20:03:235 6112:6116 INFO [connect.app] Connect Version: 6.10.24
2024-05-17 23:20:03:237 6112:6116 INFO [connect.app] Starting in service mode
2024-05-17 23:20:03:267 6112:6116 INFO [update] Checking for updates
2024-05-17 23:20:03:317 6112:6116 INFO [connect.service] Starting now...
2024-05-17 23:20:03:317 6112:6116 INFO [connect.service] Now listening on: \\.\pipe\com_p5sys_jump_connect_service
2024-05-17 23:20:03:317 6112:8512 INFO [connect.server] RDP Sever enabled. Port: 3389
2024-05-17 23:20:03:317 6112:8512 INFO [connect.server] VNC Sever enabled. Port: 5900
2024-05-17 23:20:03:317 6112:8512 INFO [connect.server] RTC Server enabled
2024-05-17 23:20:03:317 6112:8512 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:20:03:317 6112:8512 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:20:03:317 6112:8512 INFO [connect.server] Signing in...
2024-05-17 23:20:03:317 6112:8512 INFO [connect] Unexpected disconnect
2024-05-17 23:20:03:317 6112:8512 INFO [connect] Scheduling next reconnect in 25 seconds
2024-05-17 23:20:03:317 6112:8512 INFO [connect.server] Closing: 10, 11004
2024-05-17 23:20:03:317 6112:8512 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:20:03:317 6112:8512 INFO [connect.server] RDP Sever enabled. Port: 3389
2024-05-17 23:20:03:317 6112:8512 INFO [connect.server] VNC Sever enabled. Port: 5900
2024-05-17 23:20:03:317 6112:8512 INFO [connect.server] RTC Server enabled
2024-05-17 23:20:03:378 6112:8512 INFO [connect.server] No proxy detected
2024-05-17 23:20:28:345 6112:8512 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:20:28:345 6112:8512 INFO [connect.server] Signing in...
2024-05-17 23:20:28:372 6112:8512 INFO [connect.server] No proxy detected
2024-05-17 23:20:28:616 6112:8512 INFO [connect] Got ice servers
2024-05-17 23:20:28:616 6112:8512 INFO [connect.server] Signed on
2024-05-17 23:20:28:616 6112:8512 INFO [connect.server] Auth tokens were updated
2024-05-17 23:20:28:630 6112:8512 INFO [connect.server] Removing device config
2024-05-17 23:21:26:477 6112:8512 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2024-05-17 23:21:26:477 6112:8512 INFO [connect] Unexpected disconnect
2024-05-17 23:21:26:477 6112:8512 INFO [connect] Scheduling next reconnect in 25 seconds
2024-05-17 23:21:26:477 6112:8512 INFO [connect.server] Closing: 10, 10053
2024-05-17 23:21:26:477 6112:8512 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:21:26:477 6112:8512 INFO [connect.server] RDP Sever enabled. Port: 3389
2024-05-17 23:21:26:477 6112:8512 INFO [connect.server] VNC Sever enabled. Port: 5900
2024-05-17 23:21:26:478 6112:8512 INFO [connect.server] RTC Server enabled
2024-05-17 23:21:28:735 6112:6116 INFO [connect.service] Got new service connection
2024-05-17 23:21:28:751 6112:8512 INFO [connect.server] RDP Sever enabled. Port: 3389
2024-05-17 23:21:28:751 6112:8512 INFO [connect.server] VNC Sever enabled. Port: 5900
2024-05-17 23:21:28:751 6112:8512 INFO [connect.server] RTC Server enabled
2024-05-17 23:21:28:752 6112:8512 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:21:28:752 6112:8512 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:21:28:753 6112:8512 INFO [connect.server] Signing in...
2024-05-17 23:21:28:755 6112:8512 INFO [connect.server] No proxy detected
2024-05-17 23:21:28:997 6112:8512 ERROR [connect] Unable to parse message from stream - skipping
2024-05-17 23:21:28:997 6112:8512 INFO [connect] Unexpected disconnect
2024-05-17 23:21:28:997 6112:8512 INFO [connect] Scheduling next reconnect in 30 seconds
2024-05-17 23:21:28:997 6112:8512 INFO [connect.server] Closing: 0, 0
2024-05-17 23:21:28:997 6112:8512 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:21:28:997 6112:8512 INFO [connect.server] RDP Sever enabled. Port: 3389
2024-05-17 23:21:28:997 6112:8512 INFO [connect.server] VNC Sever enabled. Port: 5900
2024-05-17 23:21:28:997 6112:8512 INFO [connect.server] RTC Server enabled
2024-05-17 23:21:34:647 6112:8512 INFO [connect.server] VNC Sever enabled. Port: 5900
2024-05-17 23:21:34:647 6112:8512 INFO [connect.server] RTC Server enabled
2024-05-17 23:21:35:817 6112:8512 INFO [connect.server] RTC Server enabled
2024-05-17 23:21:59:010 6112:8512 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:21:59:010 6112:8512 INFO [connect.server] Signing in...
2024-05-17 23:21:59:013 6112:8512 INFO [connect.server] No proxy detected
2024-05-17 23:21:59:097 6112:8512 ERROR [connect] Unable to parse message from stream - skipping
2024-05-17 23:21:59:097 6112:8512 INFO [connect] Unexpected disconnect
2024-05-17 23:21:59:097 6112:8512 INFO [connect] Scheduling next reconnect in 35 seconds
2024-05-17 23:21:59:097 6112:8512 INFO [connect.server] Closing: 0, 0
2024-05-17 23:21:59:097 6112:8512 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:21:59:098 6112:8512 INFO [connect.server] RTC Server enabled
2024-05-17 23:22:03:920 6112:6116 ERROR [connect.service] Closing service client
2024-05-17 23:22:05:645 6112:6116 INFO [connect.service] Got new service connection
2024-05-17 23:22:05:659 6112:8512 INFO [connect.server] RTC Server enabled
2024-05-17 23:22:05:660 6112:8512 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:22:05:661 6112:8512 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2024-05-17 23:22:05:661 6112:8512 INFO [connect.server] Signing in...
2024-05-17 23:22:05:664 6112:8512 INFO [connect.server] No proxy detected
2024-05-17 23:22:05:764 6112:8512 ERROR [connect] Unable to parse message from stream - skipping
2024-05-17 23:22:05:764 6112:8512 ERROR [connect] Unable to parse message from stream - skipping
2024-05-17 23:22:05:764 6112:8512 INFO [connect] Unexpected disconnect
2024-05-17 23:22:05:764 6112:8512 INFO [connect] Scheduling next reconnect in 40 seconds
2024-05-17 23:22:05:764 6112:8512 INFO [connect.server] Closing: 0, 0
2024-05-17 23:22:05:764 6112:8512 INFO [connect.server] Proxy is NONE, autodetect = yes
2024-05-17 23:22:05:764 6112:8512 INFO [connect.server] RTC Server enabled
-
Hi Owen, Thank you for reaching out to us.
Could you please provide more details about your connection setup?
Also, ensure that Jump Desktop Host is permitted on your network. For guidance on configuring Jump Desktop Host, please refer to this help article: Administrator's Guide for Jump Desktop Connect.
Thanks -
Hello, I am having the same issue.
Just installed the Just Desktop Connect app on Windows 11 and it gets stuck on:
"Connecting to Jump Desktop's cloud services".Then I got to check logs, I see this: (please help)
2025-10-20 09:20:05:101 20504:30388 INFO [connect_app] Connect Version: 7.1.51
2025-10-20 09:20:05:101 20504:30388 INFO [connect_app] Starting in service mode
2025-10-20 09:20:05:265 19744:20908 INFO [connect_app] Connect Version: 7.1.51
2025-10-20 09:20:05:267 19744:20908 INFO [connect_app] Starting post install tasks
2025-10-20 09:20:05:353 20504:30388 INFO [update] Skipping update check, silent installs are disabled
2025-10-20 09:20:05:366 20504:30388 INFO [connect_server] Doing first run config
2025-10-20 09:20:05:371 20504:25384 INFO [wrtc] Error(opensslidentity.cc:392): Failed to create OpenSSLCertificate from PEM string.
2025-10-20 09:20:05:371 20504:25384 INFO [connect_server] Generating identity...
2025-10-20 09:20:05:383 20504:25384 INFO [connect_server] Identity generated
2025-10-20 09:20:05:429 20504:30388 INFO [connect_service] Starting now...
2025-10-20 09:20:05:430 20504:30388 INFO [connect_service] Now listening on: \\.\pipe\com_p5sys_jump_connect_service
2025-10-20 09:20:05:446 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:20:05:447 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:20:05:449 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:20:05:449 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:20:05:497 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:20:06:169 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:20:06:170 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:20:06:170 20504:25384 INFO [connect] Scheduling next reconnect in 25 seconds
2025-10-20 09:20:06:170 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:20:06:171 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:20:06:171 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:20:08:304 19744:20908 INFO [connect_app] Post install tasks finished
2025-10-20 09:20:08:304 19744:20908 INFO [connect_app] Exiting process
2025-10-20 09:20:15:850 20504:30388 INFO [connect_service] Got new service connection
2025-10-20 09:20:15:876 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:20:15:877 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:20:15:878 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:20:15:878 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:20:15:878 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:20:16:255 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:20:16:255 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:20:16:255 20504:25384 INFO [connect] Scheduling next reconnect in 30 seconds
2025-10-20 09:20:16:255 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:20:16:255 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:20:16:256 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:20:46:256 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:20:46:258 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:20:46:258 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:20:46:542 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:20:46:542 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:20:46:542 20504:25384 INFO [connect] Scheduling next reconnect in 35 seconds
2025-10-20 09:20:46:542 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:20:46:542 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:20:46:542 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:21:21:542 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:21:21:543 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:21:21:543 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:21:21:816 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:21:21:816 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:21:21:816 20504:25384 INFO [connect] Scheduling next reconnect in 40 seconds
2025-10-20 09:21:21:816 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:21:21:817 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:21:21:817 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:22:01:831 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:22:01:831 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:22:01:831 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:22:02:215 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:22:02:215 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:22:02:215 20504:25384 INFO [connect] Scheduling next reconnect in 45 seconds
2025-10-20 09:22:02:215 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:22:02:215 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:22:02:216 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:22:47:219 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:22:47:219 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:22:47:219 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:22:47:524 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:22:47:524 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:22:47:524 20504:25384 INFO [connect] Scheduling next reconnect in 50 seconds
2025-10-20 09:22:47:524 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:22:47:524 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:22:47:527 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:23:37:538 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:23:37:539 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:23:37:539 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:23:37:904 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:23:37:904 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:23:37:904 20504:25384 INFO [connect] Scheduling next reconnect in 55 seconds
2025-10-20 09:23:37:904 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:23:37:905 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:23:37:905 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:24:32:909 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:24:32:910 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:24:32:910 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:24:33:291 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:24:33:291 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:24:33:291 20504:25384 INFO [connect] Scheduling next reconnect in 60 seconds
2025-10-20 09:24:33:291 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:24:33:292 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:24:33:293 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:25:33:302 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:25:33:302 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:25:33:302 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:25:33:673 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:25:33:673 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:25:33:673 20504:25384 INFO [connect] Scheduling next reconnect in 65 seconds
2025-10-20 09:25:33:673 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:25:33:673 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:25:33:673 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:26:38:684 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:26:38:685 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:26:38:685 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:26:38:969 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:26:38:969 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:26:38:969 20504:25384 INFO [connect] Scheduling next reconnect in 70 seconds
2025-10-20 09:26:38:969 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:26:38:969 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:26:38:970 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:27:48:981 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:27:48:981 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:27:48:981 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:27:49:380 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:27:49:380 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:27:49:380 20504:25384 INFO [connect] Scheduling next reconnect in 75 seconds
2025-10-20 09:27:49:380 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:27:49:381 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:27:49:381 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:29:04:387 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:29:04:387 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:29:04:387 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:29:04:782 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:29:04:782 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:29:04:782 20504:25384 INFO [connect] Scheduling next reconnect in 80 seconds
2025-10-20 09:29:04:782 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:29:04:782 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:29:04:785 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:30:14:391 20504:30388 ERROR [connect_service] Closing service client
2025-10-20 09:30:22:479 20504:30388 INFO [connect_service] Got new service connection
2025-10-20 09:30:22:500 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:30:22:501 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:30:22:502 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:30:22:502 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:30:22:502 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:30:22:895 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:30:22:895 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:30:22:895 20504:25384 INFO [connect] Scheduling next reconnect in 85 seconds
2025-10-20 09:30:22:895 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:30:22:895 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:30:22:896 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:31:47:897 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:31:47:897 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:31:47:897 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:31:48:201 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:31:48:201 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:31:48:201 20504:25384 INFO [connect] Scheduling next reconnect in 90 seconds
2025-10-20 09:31:48:201 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:31:48:201 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:31:48:202 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:33:18:209 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:33:18:209 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:33:18:209 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:33:18:624 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:33:18:624 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:33:18:624 20504:25384 INFO [connect] Scheduling next reconnect in 95 seconds
2025-10-20 09:33:18:624 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:33:18:624 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:33:18:624 20504:25384 INFO [connect_server] RTC Server enabled
2025-10-20 09:34:53:624 20504:25384 INFO [connect] Connecting to: neuron.jumpdesktop.com:443
2025-10-20 09:34:53:624 20504:25384 INFO [connect_server] Signing in...
2025-10-20 09:34:53:624 20504:25384 INFO [connect_server] No proxy detected
2025-10-20 09:34:53:989 20504:25384 INFO [wrtc] Warning(physicalsocketserver.cc:1612): PhysicalSocketServer got FD_CLOSE_BIT error 10053
2025-10-20 09:34:53:989 20504:25384 INFO [connect] Unexpected disconnect
2025-10-20 09:34:53:989 20504:25384 INFO [connect] Scheduling next reconnect in 100 seconds
2025-10-20 09:34:53:989 20504:25384 INFO [connect_server] Closing: 10, 10053
2025-10-20 09:34:53:989 20504:25384 INFO [connect_server] Proxy is NONE, autodetect = yes
2025-10-20 09:34:53:989 20504:25384 INFO [connect_server] RTC Server enabled
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