Can't Login in to Windows Credentials

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Chelsea Neider

June 04, 2024 18:44

Hello, I recently changed the username and password, then did a shared screen with a different windows login. Then I can back and entered the one I was using before. Now when I try to connect it ask to enter your windows credentials. When I do it never works and just reloads. How do I fix this ?

Thank You!

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  Abdul Ghani Madid June 05, 2024 12:59

  Hi Chelsea, Thank you for reaching out to us.
  
  For this, kindly double-check the username and password for any special characters or proper capitalization. Additionally, have you tried physically signing in to the Windows machine using the same username and password to see if it works?
  Lastly, make sure you are using the updated Windows credentials.
  
  Thanks

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  Sebastian C. Ch. November 25, 2024 00:33

   

  a lot of people have the same problem. I think i need a refund, i cant use it

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