Sonoma and Mutliple Display Lag
I've been using Jump Desktop for a few years now, starting with my Intel iMac and now on an M2 Mac Studio. I'm currently running macOS Ventura 13.6.7 with three external displays, and everything is working smoothly. My left-most display is my native Mac desktop, while the two on my right are for a machine I remote into using Jump.
However, since trying macOS Sonoma, I've experienced terrible lag in Jump, making it unusable. The only way to fix this issue is to enable "Displays have separate Spaces," which completely disrupts my workflow. As soon as I turn that setting off, the lag reappears in Jump. I've been in contact with the developers at Jump for several months, and they claim this is an Apple issue. Unfortunately, Apple has yet to respond or acknowledge that applications like Jump are broken in Sonoma.
Has anyone else experienced this issue with Sonoma and multiple displays? How have you managed to work around it? Any insights or solutions would be greatly appreciated.
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Hi there,
We’ve been tracking this issue on our side and have been speaking with Apple about it. We’re wondering if the community can help us with this one. Apple said that they could not reproduce the problem on an M1 MacBook with the example app we gave them. If anyone here is experienced with Xcode and can run a sample project on their M2 or M3 machine, reproduce the problem, and post here, it would help ensure that we’re not the only ones who can reproduce the issue on our side.
1. Here is the Xcode project file that reproduces the problem when ‘Displays in Separate Spaces’ is turned off in Sonoma on an M2 or M3 Mac: XCode Project To Reproduce Refresh Bug
2. Here is a video of the issue - the two color windows should be moving in sync: Video of Sonoma Refresh Bug
If you can build the Xcode project file, run it on your machine, and let us know if you can reproduce the issue, it would be really helpful.
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I just ran the Xcode app and in full screen on my M2 Ultra Mac Studio running Sonoma 14.6 with multiple displays, the two sides would not stay in sync. Here's a video: https://www.dropbox.com/s/uula7y2xgkozi99/IMG_7534.mov?dl=0
Also hi Brian, I think we work in the same circle :)
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I've had a similar issue on a M2 Studio with Sonoma. I've discovered a bizarre workaround which is if I run a google meet and share the jump desktop window the lag disappears. I've used this workaround with different remote systems and it somehow solves the problem. Not sure if that offers a clue as to what the issue is but would really like a better solution.
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Great news! I just tested Jump on the macOS Sequoia Release Candidate (which is shipping next week), and it ran flawlessly. No issues at all, and the previous performance problem is completely gone.
That said, since things could still change before the final release, I recommend keeping a backup if you plan to upgrade. But based on my experience, it’s running smoothly!
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I think this is the same problem I've been experiencing on my Mac Mini M2 Pro, running Sonoma 14.4.1. Video is laggy/choppy, and keyboard/mouse commands sometimes take several seconds before they execute. I've had a ticket with Jump about this for months now. (When I first discovered the problem, I resolved it by reverting back to an older Intel Mac I still owned, but with that device having just kicked the bucket last Friday, I now need to make things work on my newer machine.) At Jump's suggestion, I'm now running their beta version 9.0.33, but it didn't make any difference.
Al, I'd love to try the "displays have separate spaces" setting you're talking about, but I can't find it anywhere. Are you referring to the "Displays In Separate Windows" option under the Displays pulldown menu? If so, I actually do have that enabled right now and it hasn't fixed the problem.
I'm heartened by your experience with Sequoia, though. A current colleague of mine reports that he runs Jump smoothly on his M2 Pro, which -- as your machine did until recently -- runs Ventura. So it really does seem as though Sonoma is the culprit. Could you please tell me how to get hold of Sequoia? I found Apple's Beta tester signup page (beta.apple.com) -- do I just go register there? TIA!
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Sonoma is definitely the culprit, but it seems Sequoia has resolved the issue. Since Sequoia is being released on Monday, it might be worth waiting a few days rather than dealing with the current Beta versions.
If you need to run Sonoma in the meantime, you can work around the issue by going to Settings > Desktop & Dock, then scrolling down to Mission Control. Toggle on "Displays have separate spaces" to fix the problem. Just keep in mind that this will place a menu bar and dock on every screen, which can be a bit annoying when using Jump.
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Ah thank you! I had thought you were referring to a Jump setting rather than a Mac setting.
I actually start a new gig on Monday and will be using company-provided hardware, so this'll stop being problem for me at that point (at least until the next time I have to use my own gear). I'll definitely upgrade to Sequoia at that point.
Meanwhile, interestingly enough, I seem to have just inadvertently found a workaround of my own. I had been using the Jump settings "Displays in Separate Windows" / Fullscreen, and while messing around just now, I took both windows out of fullscreen, changed to "Displays in Single Window," and then went to "Fullscreen On All Displays." All of a sudden, and at least for the time being, the problem seems to have resolved. This was just moments ago, so I don't know if this solution is durable, but I guess I'll find out. If things go trashy again, I'll do the Mac Display settings tweak you suggested. Thanks so much! -
Chiming in a bit late, but I've been dealing with this delay in my left monitor only for the better part of 9 months. Running Sonoma on a Mac Studio, M2 chip. I just tried this solution that Michael just suggested, i.e. Full screen off // Displays in Single Window // Full Screen on, and miraculously my delay is gone! I can actually see what I'm typing now as I type it.
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I've been running Sequoia for two weeks now, and while it's working better than Sonoma I still get occasional laggy performance (similar to the original issue in Sonoma). My only fix has been to exit full screen mode and go back into it, which will typically trigger the app to start responding correctly. Ugh.
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I don't run Media Composer on my local computer, but when I run Premiere or anything else at all there is no issue. It's definitely limited to Jump. To update my previous post, I currently use the single window setting. The lag in my left monitor is gone, but I do think there is still a tiny lag in my right monitor. It's less egregious than the left one was, but I sometimes still see it.
Using AOC 32" Q32V3WG5 monitors at 2560x1440. Refresh rate is set to 75 hertz.
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When I run Media Composer directly on my system, I don't have any lag or other issues. Like Dave, I also use the single-window setting in Jump and this eliminates most problems. I don't have any lag on either monitor, but video does not play back perfectly smoothly -- it has just a tiny bit of stutter to it.
Monitors are 22" Philips 226E9QDSB, set to 1920x1080, 75 hz. -
I'm still experiencing issues on Sequoia 15.3. I's worse than ever. I'm running 3 displays, 2 of which are a Jump connection to an external Mac Pro. One of the displays (the main) is very very laggy. The only way to resolve the issue is to run it in Windowed mode instead of full screen. I have been in contact with my contact at Jump about this, and there has been no movement besides a ticket at Apple. It's been almost 2 years of this bug.
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I'm still getting the bug. I'm running 3 displays, so my left display is my local Mac desktop, and my two right displays are Jumping into a remote machine. "Displays have separate spaces" is off. Display 2 (the middle display) is experiencing the lag.
15.3.1, MacStudio M2 Ultra, latest Jump.
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Hi. Al, just curious if the bug goes away if on your Mac at home, if you turn on displays have separate spaces? I know a lot of editors like to turn that off. There seems to be an apple bug with this.
Premiere was seeing it and apple was able to give them an application side workaround Jump is seeing it and now a future version of MC is seeing it. The future version of MC sees it locally. When switching on displays have separate spaces, it goes away.
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Hey Kenneth, I tried to send you an email through the vendor we both worked with, but you’re no longer there I guess! Yes, Premiere had been experiencing this bug for quite some time, and Adobe managed to resolve it with Apple’s assistance. This issue caused significant choppiness in the timeline and playback. The alternative workaround was to reduce the application window’s size by 10%. It’s quite strange that a newer version of Media Composer is now encountering the same problem. I had run into this issue with Premiere a while ago (would have been 2022?), but I’ve never encountered it with Avid.
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Hi Everyone,
Thanks to Kenneth's help we have a new build to test that has a potential fix for this. Anyone who was hitting this issue, can you please try out 9.0.91 and let us know if it fixes the issue:
https://jumpdesktop.com/downloads/jdm/JumpDesktopMac-90091.zip
Thank you.
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