Deleted computers come back

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Chuck Cheek

January 15, 2018 00:51

When I delete a remote computer from my Jump Desktop, they always come back.  One copy of the same icon for each remote computer is red, and the other - the one that works - is blue.  Is there a way to get rid of the red ones for good?

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  Jump Desktop Support January 15, 2018 14:35

  Hi, 

  Open up "Jump Desktop Connect" on the remote computer and then click the gear/settings icon on the top right. Then in the 'Advanced' section turn off "RDP". Do this for every computer. Once you're done, delete the red connections - they won't come back.

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  Chuck Cheek January 15, 2018 17:44

  OK, thanks.  I never thought it might be a setting on the remote computer.

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  John undefined March 25, 2020 18:44

  Jump Desktop Support - I have the same problem but do not have access to the remote computer any longer. What is the solution for that? - Thank you.

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  Gregory Estes October 13, 2020 17:31

  Same issue for me. No longer have remote access. How do I remove/ban the computer from showing up in my account?

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  Gary Phillips August 25, 2021 15:53

  Solved, join the teams trial. Create a team. Wait for computers to migrate to your new team. Delete them in the team, delete team and they disappear 

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  Daniel Brice June 02, 2024 17:32

   I found that creating a Team and deleting them does not work after canceling the trial.  The computers return after the account is reverted back to a personal account.     I would love to see a solution to this. 

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