keyboard doesn't work when in app, works locally on my macbook air- this after latest update

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8 comments

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    Jump Desktop Support

    Hi, Can you tell me a little more about this? What are you connecting from (iPhone, Android, Windows or Mac) and what are you connecting to? If the remote machine is a Mac, did you recently upgrade to macOS Mojave? 

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    Madisonoms

    Connecting with Macbook Air to a server PC. Macbook OS is OS X El Capitan. Jump Desktop on the macbook was working fine up until the update. Now when in the app and connecting to the server PC, the keyboard doesn't work. Outside of the app, locally on the Mac the keyboard does work. Tried authorizing the app etc to no avail. Pls advise.

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    Jump Desktop Support

    This is not a known issue AFAIK: Which update are you referring to (Jump or Windows or Mac)? Also - does the mouse respond? I.e. do things change and respond to clicks on the remote screen?

     

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    Madisonoms

    As stated, "Jump Desktop on the macbook was working fine up until the update." so I'm referring to the Jump software update that was done on the Mac. Yes, the mouse responds just fine in the remote screen....it's just the keyboard that seems to be disabled. I can open and close windows on the remote screen, just no keyboard ability.

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    Jump Desktop Support

    Thanks for the clarification: Can you please click on Jump Desktop -> About Jump Desktop. Which version are you currently running? Did you notice this happen today? 

    Thanks!

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    Madisonoms

    Uninstalled the app and reinstalled the app...same issue....whatever version is in the app store.

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    Jump Desktop Support

    Okay - thank you for this. You're probably running 8.0.2 (thats the latest release on the App Store atm).

    Can you try downloading an older version from here and see if the issue is still there: https://jumpdesktop.com/downloads/JumpDesktopMac-7.1.4-228.zip . Let me know if the problem reproduces with the older version - this will help us understand which end the problem is at (server or client). 

     

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    Jump Desktop Support

    @Madisonoms - were you able to try out the older version?

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