keyboard doesn't work when in app, works locally on my macbook air- this after latest update

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Madisonoms

October 12, 2018 15:53

keyboard doesn't work when in app, works locally on my macbook air- this after latest update as stated

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  Jump Desktop Support May 12, 2020 17:25

  Users connecting to macOS Catalina. Please see this help article: https://support.jumpdesktop.com/hc/en-us/articles/360034968511-Mac-Catalina-Can-not-send-mouse-clicks-or-key-strokes-to-the-remote-computer-after-updating-to-macOS-Catalina

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  Jump Desktop Support October 12, 2018 18:12

  Hi, Can you tell me a little more about this? What are you connecting from (iPhone, Android, Windows or Mac) and what are you connecting to? If the remote machine is a Mac, did you recently upgrade to macOS Mojave? 

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  Madisonoms October 12, 2018 18:41

  Connecting with Macbook Air to a server PC. Macbook OS is OS X El Capitan. Jump Desktop on the macbook was working fine up until the update. Now when in the app and connecting to the server PC, the keyboard doesn't work. Outside of the app, locally on the Mac the keyboard does work. Tried authorizing the app etc to no avail. Pls advise.

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  Jump Desktop Support October 12, 2018 18:44

  This is not a known issue AFAIK: Which update are you referring to (Jump or Windows or Mac)? Also - does the mouse respond? I.e. do things change and respond to clicks on the remote screen?

   

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  Madisonoms October 12, 2018 19:17

  As stated, "Jump Desktop on the macbook was working fine up until the update." so I'm referring to the Jump software update that was done on the Mac. Yes, the mouse responds just fine in the remote screen....it's just the keyboard that seems to be disabled. I can open and close windows on the remote screen, just no keyboard ability.

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  Jump Desktop Support October 12, 2018 19:19

  Thanks for the clarification: Can you please click on Jump Desktop -> About Jump Desktop. Which version are you currently running? Did you notice this happen today? 

  Thanks!

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  Madisonoms October 12, 2018 19:26

  Uninstalled the app and reinstalled the app...same issue....whatever version is in the app store.

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  Jump Desktop Support October 12, 2018 19:29

  Okay - thank you for this. You're probably running 8.0.2 (thats the latest release on the App Store atm).

  Can you try downloading an older version from here and see if the issue is still there: https://jumpdesktop.com/downloads/JumpDesktopMac-7.1.4-228.zip . Let me know if the problem reproduces with the older version - this will help us understand which end the problem is at (server or client). 

   

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  Jump Desktop Support October 13, 2018 14:47

  @Madisonoms - were you able to try out the older version?

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